Your influential mission. You will...
- Integrate new customers by using Python configurations
- Deploy applications to production and test sites
- Resolve incidents accordingly to SLA requirements
- Drive root cause analysis for problems
- Monitoring our environments on on-call duties
- Work closely with Platform and Game Operations Teams
- Provide technical support to customers via phone, email, or chat
- Troubleshoot and resolve technical issues related to software, or network systems
- Document and track customer interactions and technical issues in the support system
- Escalate complex issues to engineering teams
- Assist in maintaining a knowledge base of common customer issues and solutions
- Ensure a high level of customer satisfaction by providing timely and effective support
- Collaborate with other team members to improve processes and customer service practices
Components for success. You...
- Should have 2+ years of experience in Support, DevOps, System Administrator or any tech position in IT like technical account manager
- Have hands-on experience with databases MySQL and/or MariaDB
- Must have strong knowledge of Linux and Networking
- Having experience in a programming language, primarily in Python is merited
- Display strong knowledge of system architecture, troubleshooting, and performance tuning
- Must have excellent problem-solving skills and attention to detail
- Demonstrate effective teamwork and communication skills
- Have good spoken and written English upper intermediate
- Have the ability to learn quickly and the willingness to continuously improve yourself
- Are a self-motivated proactive individual with a positive attitude
- Ability to work on, on-call duties to respond to critical alerts and ensure system stability
Thrive in a culture that values...
- Possibility to cooperate with a product company
- Educational possibilities
- Competitive compensation
- Fully-equipped perfect office space located in Kyiv, Ukraine
- Warm and friendly attitude to every specialist
- Professional growth
HOW TO APPLY?
In addition to your CV, please add a brief motivation letter. covering your goals, your current experience, or related fields and/or working in a project team. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").
PT QUICKSPIN UNIT
Quickspin Platform Operations is the robust team with the main goal of maintaining platform uptime and decrease a revenue loss. In our team we have a shared responsibilities for platform deployments, incident & problem management, services monitoring and customer communication. We are looking for Platform Operations/ Incident & Problem manager for the handling of day-to-day tasks and on-call duties. Our department is not only the bridge between the development team and our customers, it is one of main pillars for Quickspin.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
