Are you passionate about creating seamless processes, clear documentation, and impactful training in a fast-paced SaaS environment? Join our Operations Excellence team and play a pivotal role in shaping how we deliver value to our users and teams.
Key Responsibilities:
Process & Product Documentation (40%)
Collaborate with Product Managers, Customer Success, and Support teams to develop and maintain internal and external documentation.
Organize and centralize information in our internal Wiki and Help Center, ensuring clear and regular updates to end users.
Identify and address gaps in documentation, ensuring all content is consistent, polished, and up-to-date.
Training Program Development (40%)
Create and execute engaging training programs for internal teams, customers, and partners.
Develop materials like e-learning courses, workshops, and certifications in collaboration with cross-functional teams.
Track and improve training adoption and effectiveness through performance metrics and feedback.
Project Management & Product Education (20%)
Manage product releases and feature rollouts, coordinating cross-team efforts to meet deadlines.
Develop clear communication plans to keep internal teams and end users informed about updates.
Continuously refine project workflows and collaboration processes.
What We’re Looking For:
A natural problem solver with a passion for diving deep into complex systems and making them understandable.
An exceptional communicator who excels at writing, teaching, and simplifying complex concepts.
Detail-oriented and driven to ensure all documentation is polished and consistent.
Skilled in project management, comfortable juggling multiple tasks and aligning cross-functional teams.
Adaptable and eager to learn new tools and processes in a dynamic SaaS environment
Application Requirements:
Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment.
Recruitment Process :
Preliminary call with our Talent Acquisition Manager
1st interview with the Hiring Manager
Case Study
Final Interview
We are looking for talents who share our values:
Find out more about our values in Our Culture Book
Diversity Statement
We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.
We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at [email protected] with any inquiries or requests for accommodations during the application process.
