Position: Operations Director- Parking Operations
Location: Nashville Yards
The Company
Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.
The Operations Director role
The Operations Director is a managerial position that supports and oversees the operations in an assigned territory. The Operations Director ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. In addition, the Area Director is responsible for maintaining client relationships and continuing business development in the assigned territory.
Responsibilities
- Hire, train, manage, and provide leadership for a team of Operations Managers and Operations Coordinator
- Create, implement, and manage forecasting, planning, and budgeting process for assigned portfolio
- Control spending and keep expenses within approved budget
- Maintain maintenance control documents while meeting maintenance goals
- Ensure work environments are safe for team members and customers; promote safe work practices by conducting safety audits
and coaching individual staff members
- Work closely with Operations Managers and clients to define performance measurements and execution
- Ensure all client operational documentation is compete and recorded for client and Metropolis records
- Ensure Metropolis's standards of Customer Service are met by all team members in assigned territory
- Communicate and explain new directives, policies, or procedures to managers
- Perform specific operational responsibilities as required based on the needs of locations in the assigned territory
- Project a positive image of the organization to employees, customers, industry, and community
- Conduct performance evaluations that are timely and constructive
- Develop and market new business within territory, including valet parking, self-park, healthcare support services, and other
support services
- Assist with the development and facilitation of the proposal process for existing and prospective clients for project development,
proposal writing, contract negotiations, and client presentations
- Perform other duties as assigned
Requirements
- High School Diploma or GED required; Bachelor’s degree preferred
- At least five (5) years of related business experience in multi-site operations management strongly preferred
- Experience in developing a request for proposal (RFP) strongly desired
- Intermediate or better proficiency with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) required
- Ability to plan and manage time for multiple tasks to meet established deadlines
- Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate
information
- Able to detect safety concerns and adjust accordingly
- Must be able to communicate effectively in both written and verbal form
- Must maintain confidentiality of all work-related information
- Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
- Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines
Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
