Operations Director - Europe

• Are you curious, excited by experimentation and always looking for a better way of doing things?
• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?
• Do you want to work in a high-growth environment with a fast-paced and collaborative culture in a key leadership role?

If so, we would love to hear from you!

We are looking to hire ambitious, and value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe, to drive our European Operations, based in Amsterdam.

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables thousands of businesses, from SMEs to Enterprise, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.

We have created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS. Our payments expertise and extensive product capability also enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending, Wage Advance, and Investment & Wealth.

We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.

Our regulatory permissions and governance structure underpin our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Highland Europe.

Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam and Mumbai.

Modulr values

• Building the extraordinary and going that extra mile.
• Owning the opportunity, be passionate and proud of the time you invest.
• Move at pace, reach your goals faster with us supporting you each step of the way.
• Achieve it together, working as a team and being a Modulite.

The role

The Operations Director will be based in Amsterdam, NL reporting to the General Manager, Europe, who is also based in Amsterdam.

Key responsibilities

• With the General Manager, set and agree metrics for monitoring the European operations, monitor ongoing performance against metrics through data and reporting.
• Work with Group and local Risk and Compliance to identify, mitigate and monitor ongoing operational risk.
• Own the Safeguarding process of Modulr in Europe – including accountability for end-to-end process, working closely with the relevant operational team in the UK.
• Own the Outsourcing function of Modulr in Europe. This includes working with various teams across the business and the General Manager to maintain the governance framework.
• Monitor ongoing outsourcing arrangements and report performance as well as issues, concerns or risks to the Audit and Risk Committee.
• Work with service providers to identify improvements in service levels and processes – particularly where SLAs are not met.
• Assist with the review of processes and procedures to strive towards operational excellence.
• Understand key operational procedures and processes – e.g. money flow for the European operations.
• Lead a small team of Operations Analysts.
• Day-to-day operational and client activities.

About you

• 7+ years of experience in a role with payments experience.
• A strong understanding of payment processes and operations (safeguarding experience will be a bonus).
• An ability to adapt and lead in fast-paced, high-growth environments.
• A collaborative approach and strong influencing skills.
• Excellent oral and written communication skills.
• Languages:  English – essential; Dutch, German, French or Spanish helpful.

You'll be a great fit if

• You’re excited by fintech, payments and the systems & processes that enable money to move quickly and safely.
• You’re a team player and collaborative by nature – you share information and success and are quick to support others.
• You love rolling up your sleeves and doing whatever is needed to achieve your and the business’ goals - whether that’s designing a reporting dashboard, working with a supplier to get the best out of them or reviewing and monitoring SLAs.
• You are excited about the prospect of taking ownership for Modulr’s European operations functions and supporting the business more broadly.
• You are comfortable working in fast paced, evolving and collaborative environment.

What can Modulr offer you

You will be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam and/or India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow. Our culture and values are putting you first and are about investing in your future.

• Company Bonus - the more successful we are together, the more company bonus we offer.
• Flexible Benefits pot – Modulr contribute towards travel etc.
• Share Options Incentive Scheme.
• Learning Opportunities – on joining Modulr you will embark on our 3-day onboarding programme to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But we do not want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels and platforms to allow you to grow and develop in Modulr.
• Modulr hands-on - join your colleagues for our company wide events throughout the year.
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We’re office first and have invested in state-of-the-art offices located in WeWork in Edinburgh, ScaleSpace in London, and WeWork in Amsterdam.

ModInclusion

We believe that by seeing Modulr, and the world, from all sorts of angles, we can make life better for all.​ We want you to know that the things that make you, you — like your identity, age, ability, and background — are things that we will always celebrate and support with open arms.  As such, we are keen to maximise the diversity of our workforce and actively encourage applications from anyone and everyone.

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