Operations Coordinator

ABOUT US

Localcoin, founded in 2017 with headquarters in Toronto with terminals across Canada and Australia, is on a mission to simplify the process and experience of buying or selling digital currencies. We envision bringing digital currency to the mainstream financial market through partnerships with leading corporate and franchised retail spaces. With over 1000 terminals, Localcoin is the largest Bitcoin ATM provider in Canada and second-largest Bitcoin ATM network in Australia. 

At its core, Localcoin believes that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. As a member of our rapidly growing team, you'll join a talented, dynamic group of team members who will encourage you to learn, grow and thrive in your career every step of the way. 

If you're a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency and team connectivity, we look forward to hearing from you!

ABOUT THE ROLE 

As a key member of our Operations team, you'll work alongside our Operations Manager to manage the operations of our Bitcoin ATM locations. This will include managing and prioritizing support tickets, diagnosing and resolving operational issues, updating and maintaining internal databases and overseeing the performance of our external service partners. 

If you're ready to contribute to the growth of our cutting-edge company and thrive in a fast-paced environment, this role could be the perfect fit for you!

 YOUR IMPACT 

• Manage and prioritize support tickets and escalations that come through the service desk from customers, retailers and Cash In Transit (CIT) partners
• Investigate, diagnose and resolve operational issues on our ATMs and report on the hypothesis of recurring operational issues to internal stakeholders 
• Review escalated tickets and coordinate with internal and external service partners to identify the problem, initiate the investigation process, arrange onsite visits, and ensure machine up-time.
• Complete frequent and proactive updates and maintenance of information for all of our ATM’s within the internal report systems and servers
• Review invoice and close the loop on any discrepancies on a monthly basis
• Manage communication and performance of service partners (such as CITs) for example managing their SLA’s, cancellations and service call performance, and handle gaps when required
• Collaborate internally on any special projects and creating, maintaining and developing operational guides and documentation 
• Assist in testing and auditing system and process improvements 
• Other duties as assigned

THIS IS YOU

• Excellent organizational and time management skills
• Strong problem-solving and investigative skills 
• Excellent communication
• Proven ability to manage multiple high priority tasks within a fast-paced and dynamic environment
• Strong attention to detail

WHAT YOU’LL LOVE ABOUT US

• Competitive Salary 
• Health & Wellness Benefits
• Hybrid & Flexible Office Environment 
• Professional Development
• Standups, Demos and Monthly Socials to keep us aligned and connected
• And so much more!

 Localcoin is committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive and diverse we are, the more our work will improve. If you're determined and great at what you do, come as you are.

If you require accommodation at any stage throughout the recruitment process, please notify your talent team or send an email to [email protected]