VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.
We are seeking a highly organized and detail-oriented Operations Coordinator to join our team. This role will focus on a range of operational tasks, including order mgt, shipping and vendor relations. The ideal candidate will have at least 3 years experience with B2C order handling, some experience in the jewelry industry.
Responsibilities
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Shipping and Logistics Management: Process all international orders through FedEx, manage communications with FedEx, and resolve all delayed shipment issues to ensure efficient handling of products.
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Order Processing Management: Process standard sales orders, communicate with third-party logistics (3PL) vendors, and manage transfer orders.
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Claims Handling: Handle all insurance claims communications regarding lost packages and report resolution.
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Retail Operations: Address showroom inventory inquiries, conduct showroom cycle counts, and manage transfer orders and replenishment.
Requirements
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Experience: 3+ years is required. Experience with ERP systems, particularly NetSuite is a plus, and proficiency in FedEx and Shipstation shipping processes.
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Skills: Excellent attention to detail, organizational and time management skills, and strong problem-solving abilities. Must demonstrate a positive, can-do attitude and strong interpersonal skills.
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Knowledge: Some knowledge of jewelry manufacturing processes and inventory management
- Excellent communication skills and must thrive in a fast-paced environment
- A strategic and creative thinker, who is a self-starter, able to adapt and execute quickly, delivering quality solutions.
VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available.
Some plans may not be available pending global locations however other options may be presented.
VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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