• Coordinating local providers and centralized services.
• Uptime monitoring, improving the uptime and meeting Objectives.
• Service providers and internal KPIs monitoring.
• SLA monitoring and ensuring its reflection in invoice reductions.
• Regular reporting ( service providers KPIs, internal reporting).
• Regular review of service performance with local providers .
• Incidents resolution.
• ATM installations (system definition and  support onsite).
• Onsite visits.
• Cost control (invoices control, credit notes, reporting, etc).
• Coordination with internal services.
• Developing strategies towards ATM availability improvement, failure avoidance, revenue increase and cost optimization.
• Process improvements, documentation and manual preparation.
• Project management, testing and supporting implementation.

Requirements

• University degree with Engineering or IT orientation, or equivalent professional experience.

• Minimum 3 years of experience in the Operations or Information Technology functions, in such sectors as banking, financial services, telecommunications or retail.
• Prior experience in project coordination, ATM systems and ATM software will be considered a plus.
• A proven track record in planning, issue management and quality assurance in complex IT and operational projects with different platforms and systems. A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties.
• Strong analytical and problem-solving skills
• International corporate experience
• Valid category B driving license.
• Regular field work.
• English – professional level.