At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is looking for a motivated and organized Operations Associate to join our D.C. TBS team, full-time. In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local facilities and preparing them for the exciting road ahead. This position will report into the Operations Lead. If you consider yourself a self-starter, can find comfort in ambiguity, and don’t shy away from solving problems, you just passed the first test! If you love working with people, and the thought of helping Lyft continue to build this incredible ride-sharing movement in D.C. sounds exciting, we would love to meet you!
Responsibilities:
- Guide drivers through the onboarding process
- Support applicants and drivers with your knowledge of the Lyft platform and D.C. local market nuances
- Perform pre and post applicant outreach to get drivers approved and on the road
- Work with current drivers to solve any issues that they may have
- Work on various special projects - managing their moving parts, timelines, and stakeholders - as dictated by unique business needs in an emerging market
- Uphold Lyft’s high standard of service while working with all drivers and representing the Lyft brand both on and off the clock
- Be the kind of person that doesn’t say ‘that’s not my job’
Experience:
- 1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality
- Knowledge of the for-hire vehicle industry
- Familiarity with the D.C. area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
- Bonus points if you love ride-sharing so much that you're a Lyft driver too!
- Proficiency in other languages is considered a plus!
- Must have a valid unrestricted driver’s license
Benefits:
- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
This role is on-site at a Lyft location full time. #Onsite
The expected base pay range for this position in the D.C. area is $22.25 - $27.82. Hourly ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
