Operations Associate (m,f,x)

What You'll Be Doing:

• Improving and creating internal processes to enhance operational efficiency.
• Supporting the team with analytical thinking, data-based solutions, and optimized processes.
• Contributing to the development of an efficient B2B business relationship.
• Owning and proactively working on projects to drive growth by improving partners’ performance through strong analysis and regular quality and satisfaction checks.
• Collaborating in a dynamic environment and working across teams and departments. Aligning with all departments to ensure smooth operations, including gear management, performance management, accounting, and legal topics.
• Meeting internal targets and delivering results.
• Developing and managing successful projects.
• Ensuring smooth and efficient operations.
• Driving growth and revenue by identifying opportunities and implementing solutions.
• Working together with the wider operations team on various projects to improve efficiency and productivity.
• Creating solutions and materials to increase efficiency and integration across teams.
• Managing and taking ownership of B2B communication, ensuring professionalism and clarity in all interactions.
• Supporting key processes, including bi-monthly payouts and compliance audits, to maintain accuracy and transparency.
• Participating in quality assurance and fraud management activities, upholding the integrity of operations.

Qualifications:

• Excellent interpersonal skills with the ability to adapt tone to suit different audiences.
• Structured, detail-oriented, and service-oriented approach.
• Ability to work independently and with a hands-on attitude.
• Fantastic communication skills, comfortable speaking with a wide range of customers and stakeholders, and adapting approaches accordingly.
• Experience in account management, customer success management, or other customer-facing roles.
• Fluency in German and English is required; other languages are a plus.
• Familiarity with data tools such as Excel or Looker is a plus.

What we offer

• Cool office in the heart of Berlin

• Independent work in a dynamic, international team

• A fast-growing tech company with many career opportunities

• Attractive salary package

• Discounts on Wolt orders

• Various soft drinks, coffee, and fruits in the office

• Weekly (virtual) all-hands meetings and regular team events

• Flexible working hours policy + 30 days of paid vacation