Operations Associate

The Opportunity:

The role of the Global Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality.  Flexport today connects almost 10,000 clients and suppliers across 109 countries. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to provide seamless operations and professional supply chain solutions to our clients and internal stakeholders. You will work cross-functionally to navigate ambiguous challenges and establish a world-class gateway operations team. As a key member of the Flexport team, you will have a crucial role for scaling volume, increasing take rate and driving profitability through expert supply chain knowledge and strategic interfacing with customers. 

Core Responsibilities:

As a supply chain operator, you are an expert in executing the end-to-end movement of shipments within a regional network including air import and export. 

• You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
• You will gain specialist expertise within a mode or function and act as the first point of escalation for issue resolution (reactive) or program improvements (proactive, both internally and externally).
• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will implement and test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them.
• You will seamlessly coordinate the day-to-day supply operations with Air, Trucking, and Warehouse activities within your region..
• You will analyze data to rate subcontractor and partner performance. Your analysis will inform subcontractor and partner performance management initiatives
• You will troubleshoot and handle exceptions or escalations in a timely manner.
• You will contribute to the development and implementation of procedures and systems to differentiate Flexport operations from the industry.

What you will need:

• Bachelor degree
• Minimum 1-3 years of experience in logistics, freight forwarding, supply chain, air (preferred) or ocean carrier operations, in a high growth international organization.  Fresh graduate is also welcome
• A strong belief in Flexport’s mission and values, desire to change the world of freight.
• Excellent communication, interpersonal and organizational skills
• Fluent in Chinese (Cantonese/Mandarin), good command of spoken and written English (required).
• Demonstrated ability to perform in day-to-day execution and continuous process improvement not only for your own scope but also at a broader organizational level
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities
• Client service mindset - obsessed with client happiness, internally and externally.
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!

About Flexport

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.