As the Operations Associate, your responsibilities will include implementing initiatives to enhance the quality of our fleet partners and monitoring the legality of their operations. You will also handle requests from teams concerning work quality and manage cases related to deliveries. Your role involves partnering deeply with both the local and global business teams to understand what needs to be accomplished to successfully “win” each specific case of business. You will then be responsible for achieving these targets by incubating experiments to drive long term investments across all countries you operate in.
You will be reporting to the Operations Team Lead - Platform Quality.
Responsibilities & Duties
Coordinate communications with fleet companies;
Gather and organize necessary documentation prior to audits;
Conduct audits to assess compliance;
Follow the global guidelines/SOPs;
Assist in preparing detailed reports, document audit findings, and technical documentation including any instances of non-compliance;
Work with management to implement recommended changes and improve compliance processes;
Prepare regular reports on compliance activities, KPI reports, and findings for management;
Processing tickets on Monday form related to the Fleet Partners and other;
Preparing the Quality Reports and transferring them to the fleet management.
Communication Skills: Strong verbal and written communication skills for effective collaboration with teams and partners.
Attention to Detail: Meticulous attention to detail to ensure compliance and accurate documentation.
Problem-Solving: Strong problem-solving skills to address incidents and implement optimizations.
Team Collaboration: Ability to work effectively with both regional and global teams.
Fluent in English, Russian is an advantage.
This role is based in Athens.
We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected]
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.
