Our Journey

Rescue.co is a rapidly growing tech startup revolutionizing emergency response. Our 24/7 Dispatch Center serves millions of Kenyans, while our platform powers Emergency Medical Service apps.

Our vision? Emergency help is minutes away, anytime, anywhere. In the past five years, we've built a lifesaving platform and the largest ambulance and responder network in East Africa. Our platform has slashed response times by over 80%, saving countless lives.

Now, we're expanding and seeking dedicated team members to steer this next phase of growth. If you're passionate, hardworking, and ready to make a difference, join us! We're a diverse team of over 52 specialists in business, operations, software engineering, and emergency dispatch, based in Nairobi but reaching across Kenya and beyond. Focused on achieving goals, we're always refining our tech and operations, guided by values like agility, grit, and innovation.

If you're passionate about making a difference during crises and can stay calm under pressure, we want you. We value teamwork, multitasking, attention to detail, and a love for new technology. Ready to bring your best to work every day, grow your career, and make a real impact? Come join us.

Our Values:

• Consistency: We maintain high standards in everything we do.
• Design with EQ: We create with empathy, focusing on human needs.
• Always Questioning: We encourage curiosity and continuous improvement.
• Alignment: We work together towards common goals.

About the role:

The Operations Associate will be responsible for providing onsite support to ensure the smooth running of the Rescue office. This role requires hands-on experience in key operational tasks such as supporting internal projects, handling administrative and logistic duties, and managing relationships with vendors and multiple external stakeholders. Reporting to the Senior Operations Manager, you'll gain valuable exposure to the inner workings of operations, helping you build a strong foundation for your career.

This is what you will do: 

Operational Support

• Office Management: Ensure smooth daily office operations by maintaining a clean, organized, and efficient workspace.
• Hospitality: Provide exceptional hospitality to guests, including offering refreshments with professionalism and attention to detail.
• Communication: Act as the primary point of contact for visitors and callers, providing information and directing inquiries appropriately.
• Documentation: Maintain and update company records through the HRIS, databases, and filing systems for accuracy and compliance.
• Meeting and Event Coordination: Schedule and organize Meetings and Events, manage the booking system for meeting rooms, and handle logistics as required.
• Reporting: Support the preparation of reports, presentations, and correspondence.
• Inventory Management: Monitor office supplies and maintain adequate stock levels through timely procurement.
• Support Services: Provide administrative and operational support to Talent, Operations, Travel, Sales, and Customer Experience teams.
• Compliance: Ensure adherence to company policies, maintaining confidentiality, and safeguarding sensitive information.
• Office Maintenance: Manage service schedules and oversee maintenance tasks, including cleaning, fumigation, repairs, and facility upkeep.

Talent Support

• Onboarding: Facilitate new hire onboarding, including orientation material preparation and conducting introductory training.
• Employee Records: Maintain and update employee records, ensuring accuracy and compliance with data protection standards.
• Training Coordination: Collaborate in organizing training sessions and tracking participation and feedback.

Procurement Support

• Market Research: Conduct research to identify potential suppliers and analyze market trends.
• Vendor Management: Assist in onboarding and maintaining relationships with suppliers.

Requirements

If you are a proactive, results-driven professional who thrives in a dynamic environment, we encourage you to apply for this role. Key qualifications we are seeking include:

• Excellent verbal and written communication skills.
• Strong ability to manage multiple tasks and prioritize efficiently.
• Proficiency in office software (e.g., Google Workspace).
• High attention to detail in data entry and document preparation.
• Problem-solving skills with a focus on solutions that align with Rescue’s mission.
• Demonstrated ability to collaborate effectively within a team.

Benefits

To ensure you bring your 100% self to work, we are happy to share with you what we are offering once you choose to join us at Rescue: 

• A chance to make an impact in a mission-driven organization. 
• A fun work environment in our Nairobi office
• Unlimited Paid Time Off
• Comprehensive Healthcare for you and your family
• Ambulance cover and roadside assistance by rescue.co
• Life Insurance

How to Apply

Join us in our mission to serve and uplift our community. Apply now, and let's make a positive impact together! 

P.S. While we're eager to learn about your experience, please submit your impressive journey in a one-page PDF CV. This helps us get started more quickly.

At Rescue.co, we believe in the power of authenticity. We value you for who you are, regardless of your gender, age, ethnicity, race, sexual orientation, religion, veteran/military status, disability, or any other characteristic protected by local laws and regulations. Bring your true self to work!