Operations Associate, Courier Community

We are growing rapidly and are now looking for an Operations Associate, Courier Community to join our team in Slovenia.

In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.

As an Operations Associate, you will be a part of ensuring that our courier partners get the right help and support throughout their Wolt journey. Working in a fast and dynamic environment, it is

important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.

In this pursuit, we aim to create the World’s best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.

What you’ll be doing

• You will be a master in supporting couriers in everyday queries they send to our team inbox, ensuring timely delivery of helpful information. Your focus will be primary on written (chat & e-mail) communication and secondary on anticipating and preventing issues before they arise.
• You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
• Taking a part of the onboarding process. Checking the documentation of Courier Partners when they apply, help Courier Partners to go through the process.
• Be part of optimizing our processes, procedures and communication channels.
• Assisting in everyday and ad-hoc tasks.

• Experience in a customer or people-oriented role, preferably online communication.
• Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
• Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
• Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
• Responsible and reliable, with a structured approach to your work.
• Fluent level in English and Slovenian

What We Offer 🙌 

• Independent work in a young and dynamic team
• Possibility of home office (2 days per week)
• Discount on Wolt orders
• Macbook, iphone and monitor
• 25 days of vacation
• Snack bar, coffee, tea, fruit, and sweets in the office
• Company events multiple times per year

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner 
[email protected]

Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.