Operations Associate - Courier Community & Engagement

Are you a detail-oriented team player with excellent written communication skills in both French and in English? Do you enjoy working in a highly-dynamic environment across countries? Are you passionate about helping others, and want to be a key player in ensuring the best in the world experience and community for our Courier Partners in the Northern region of Europe? If this sounds like you, we'd love to chat!

Role background
Our Courier Experience Team is responsible for maintaining and developing the co-operation with thousands of Courier Partners across countries. As an Operations Associate in Courier Community & Engagement, you’d be responsible for making sure our Courier Partners get the help they deserve and have the best possible experience with Wolt. This includes for example helping to start their cooperation with Wolt in the best way possible by focusing on their questions, feedback, concerns, answering messages, updating information and helping Courier Partners make the most out of their partnership with Wolt. You will be working in a fast and dynamic environment, so it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told

In this role, no day is the same and there’s always something to do. As such, you need to be adaptable, self-motivated and driven to succeed. You must also have excellent interpersonal skills and a big heart - we think people first at all times! 

What you'll be doing

• Be a master in optimizing our processes, procedures and communication channels.
• Creating, translating and reviewing outbound messages to Courier Partners in both English and French
• Helping Courier Partners with a wide range of questions that are related to entrepreneurship and cooperation with Wolt 
• Supporting the Operations team with development projects and collaborating with cross-functional teams,
• Create FAQs, surveys and communication flows with tips and tricks to empower couriers to resolve common issues independently.
• Facilitate interviews for our courier partners, so we are able to gather valuable feedback to ensure a better experience
• Assisting in everyday and ad-hoc tasks.

• Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
• Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
• Responsible and reliable, with a structured approach to your work.
• A strong creative eye
• You are strong at working with communications and creating written content and visuals
• You have excellent or native-level proficiency in both verbal and written English and French
• You are tech savvy and a quick learner
• You are based in Luxembourg - and will be working at our office and with the possibility for some home/remote work
• Bonus skill: you are strong at working with data and basic tools (such as Google Sheets) - or outbound tools such as Intercom or Iterable/Taxi

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

If you have any further questions about the position, you can send your enquiries to: Sarah Svane, Associate Operation Manager - [email protected]

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal. 

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!