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Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The Operations Associate will report to the Chief Operating Officer of CB Payments Ltd. and our UK entity to execute key operational processes such as outsourcing control, vendor oversight and supporting Coinbase to deliver the Financial Promotions regime compliantly.

What you’ll be doing (ie. job duties)

Review and refine service provider performance measures, report on service provider deliverables, collaborate with internal and external stakeholders to improve delivery
In collaboration with second line of defense teams, design first line of defense controls and carry out and report on regular assessments
Set up and manage formal escalation processes related to outsourced services, including succinctly communicating issues to relevant partners and proactively collaborating to ensure timely resolution if needed
Help develop execution of local operational and outsourcing processes/procedures to ensure successful delivery against regulatory requirements and drive more efficient execution across e-money operations
Oversee monitoring and reporting cadence of important issues such as fraud rates, ensuring that local management have visibility into trends
Support the definition of the Outsourcing and Operations agenda and effectively support daily business operations for CB Payments Ltd. to support all lines of business, while managing consistent performance on targets
Support Coinbase in delivering the Financial Promotions regime including management of external partners, working in collaboration with cross functional teams to ensure ongoing compliance for new product launches and overseeing controls, monitoring and reporting for the program.
Support in the execution of critical ad hoc projects, on matters impacting the local business
Support in putting together internal and external materials for regulatory meetings
Program manage discrete cross-functional initiatives, which may be part of broader projects
Interpret data and use it to make recommendations on projects and workstreams

What we look for in you (ie. job requirements):

2+ years experience in financial services / operations management
High attention to detail: ability to produce content that could be shared externally with light review
Demonstrated experience in defining and implementing operational policies and procedures, in particular regarding outsourcing
Demonstrated experience of supervising outsourced activities to ensure service providers are delivering to the expected standard
Demonstrated understanding of understand regulatory requirements, and ability to align work with requirements
Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management and external consultants
Excellent communication and presentation skills
Ability to thrive in fast-paced remote environment
Commitment to Diversity

Nice to haves:

Deep subject matter expertise and experience in crypto
Advanced understanding of Google apps, JIRA
Basic knowledge of SQL, Redash, Snowflake, Looker

PID #: P59242

#LI-Remote

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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