About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
The incumbent is expected to monitor, and manage key operations processes end to end,
with an objective of delivering superior customer experience.
The Role:
You will be involved in monitoring critical process deliverables on a daily basis.
You will be required to execute routing tasks that are critical for service delivery on a
daily basis as per defined schedules.
For process deliverables that are delayed or failing – You will be required to
coordinate with respective internal teams or external service providers for timely
identification and resolution of the issue.
You will need to collaborate with different teams, external partners and vendors to
ensure smooth execution of processes so as to achieve desired service levels
You will be required to monitor the process execution regularly and take proactive
steps to address factors that may impact the process execution
You will be responsible for defining, developing, and communicating key metrics and
business trends to partner and management teams
Ideal Candidate should have:
Exceptional written and verbal communication skills.
Ability to multitask and work on a diverse range of requirements.
Bachelor’s in engineering, Computer Science, Math, Statistics, or related discipline
from a reputed institute or an MBA from a reputed institute.
Relevant work experience is desired.
Strong problem solving and analytical skills.
Technical capabilities: Excel, Data monitoring/ Extraction through SQL or other
Database queries would be an added advantage.
Understanding of Mutual Funds , Stock Broking would be an added advantage
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
