Operations Analyst, Disputes

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

Cross River is seeking a Card Payment Analyst responsible for executing tasks associated with the Dispute Oversight process of Third-Party Agents. The candidate will be responsible for ensuring consistency with policies and procedures and will assist in ensuring compliance with changes in the Bank’s strategy or LOBs. The candidate will also be required to develop an understanding of Card Network Monitoring Programs in order to effectively perform the role of Card Payment Analyst.

Responsibilities: 

• Coordinate the operational activities to ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to the CARD Act, CARD BRAND rules, Regulation E, the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC) to mitigate any potential legal risks and prevent any unfavorable exposure to the Bank Complies
• Develop an understanding of Card Network Dispute Monitoring Programs and Rules
• Review and analyze daily and monthly dispute activity of Third Party Agent’s portfolio ensure oversight and compliance with Card Network Monitoring programs and to mitigate loss
• Establish working relationships with internal and external stakeholders
• Coordinate Card Network Remediation Plan and responses with Relationship Managers and/or internal stakeholders to ensure Network deadlines are met
• Collaborate with team members to provide solutions or enhancements to the Dispute Oversight Process
• Must be able to perform duties with close attention to detail and accuracy

Qualifications:

• Excellent interpersonal and customer service abilities
• Ability to work effectively in a multi-task, high-volume environment
• Able to manage ad hoc project task and meet deadlines on project timelines
• Excellent organizational skills
• Excellent PC skills
• Strong problem-solving, and critical thinking skills
• Ability to learn products /services and apply knowledge
• Excellent oral and written communications skills
• Ability to perform job functions accurately and with attention to detail
• Maintain confidential customer and Bank information in a responsible and secure manner

#LI-TP1 #LI-Hybrid #LI-Onsite

Salary Range: $55,000.00 - $75,000.00