Operational Trainer
🌏 Manchester – City Tower
💰 From £30,000
💷 Discretionary Company Bonus Scheme
⏰ Monday – Friday (37.5 hours per week)
💖 Our perks
- 🤸 Hybrid working – you’ll be able to split your time between working in the office and at home.
- ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
- 🤧Paid sick leave – enhanced sick pay.
- 👨Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.
- 🤒Healthcare plan – free healthcare via Vitality for you and your family. You’ll receive money back on health appointments e.g., dental, optical and more.
- 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
- 🥝Free breakfast, drinks, and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
- 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops.
- 👌1 day volunteer day per year – an opportunity to give back to the community each year.
🚗 Oodle – who are we? 🚗
Our mission is to be the UK’s simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence!
We are a team of 450 people located in Manchester, Oxford, and London. Over the past 6 years, we’ve supported 10,000’s of customers on their car buying journey and know 2023 is shaping up to be another exciting year!
🙌 The Role
Operational Trainer at Oodle Car Finance.
If you are passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you!
Our people are at the heart of what we do and make us who we are. Therefore, we are looking for an Operational Training Content Designer to join our QA team who will be responsible for creating, maintaining, and reviewing content to support our regulatory and business training requirements.
What you’ll be getting up to:
The role will cover the following but is not limited to:
- Plan, prepare and deliver Operational training to a wide range of new recruits, established staff and key stakeholders
- Carry out administrative tasks to include record keeping, training registers and booking schedules
- Creating an innovative and engaging training environment and flexing delivery to suit learning styles and audience requirements
- Working collaboratively with Operations Teams to ensure training is fit for purpose and delivered for maximum benefit
- Keeping abreast of all regulatory updates and changes to ensure training material and delivery is kept up to date
- Helping to manage the entire process from content request through to final training versions and ongoing quality checks
- Communicating with key internal stakeholders including compliance and senior management for material sign off
- Refreshing content regularly to ensure accuracy alongside internal policies
- A role model who reinforces excellent behaviours and can develop a culture of collaboration and accountability
- Have strong attention to detail with creative flair
- Ownership of online learning libraries whilst ensuring housekeeping is clear and detailed to evidence changes in content and rationale
- Supporting with Coaching and Academy support as part of the wider function
You’ll be a great fit if you have:
- Experience of working in an FCA regulated environment
- Ability to partner and collaborate with business stakeholders
- Experience of delivering effective, engaging and informative Operational training
- A proactive approach, confident demeanour and adaptable to change
- Knowledge of key and relevant FCA regulations with a focus to create great customer outcomes
- Previous experience of being people focused
- Ability to use Word, Excel, Power point and the internet
- Excellent accuracy and attention to detail
- Ability to prioritise, be organised and efficient
👩💻 Hiring Process
- ☎️ Initial screening (30 mins)
- 🔦 Capability and values interview with a presentation TBC (1 hour)
💚 Our Values
Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.
- Embrace being human – empathy and diversity make us stronger
- Strive for awesome – it’s awesome when we do better every day
- Everyone’s a builder – we’re in this together and we win as a team
- Bravely honest – we’re honest with ourselves and everyone else
- Think customer – they’re at the heart of everything we do
To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.
Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.
We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process please email [email protected]
