Operational Excellence Coach, Large Enterprise

The Large Enterprise OpEx Coach is responsible for leading major Lean and cultural transformations across customers in the Food & Beverage, CPG, and General Manufacturing industries through the implementation of QAD Redzone software and expert-level coaching. This role requires a deep understanding of stakeholder dynamics and the ability to navigate and influence the complex political landscapes of Large Enterprises.
Coaches will build strategic relationships across various levels of the organization, from shop floor staff to frontline leaders, CI directors, and C-level executives. They will advocate for operational excellence initiatives by effectively communicating the value and impact of continuous improvement efforts. The Large Enterprise OpEx Coach works within highly autonomous teams led by a Coach Director and must possess practical experience delivering Continuous Improvement (CI) in multi-plant environments, embodying the philosophy of leading-through-doing.
In this position, the coach will focus on fostering collaboration among diverse stakeholders, ensuring alignment on goals and priorities, and creating a culture that embraces change and innovation. By leveraging their expertise, they will empower customers to achieve significant personal growth and tremendous productivity gains while advocating for the strategic importance of operational excellence within the organization.

Before applying, please read below:

This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.

Candidates located in the western-half of the United States are highly preferred as this coach will be primarily responsible for West Coast customers.

Responsibilities

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments 
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers 
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned
   

• Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager 
• Proficient understanding in Change Management
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
• Ability to develop/maintain strong relationships with clients and internal teams 
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and to work in a high-paced, high-growth environment
• Ability to prioritize tasks within active projects to meet critical path deadlines
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech-friendly and comfortable communicating technical requirements about networking, wireless, and software information
• Able to learn software required to perform successfully in this position
• Programmable Logic Controller (PLC) experience and familiarity is desired, but not required

Education/Experience

• BA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
• Senior Operations Leadership experience in manufacturing environments
• 1+ years of multi-site or Large Enterprise experience
• 1-3 years experience in Lean tools and project management application in a Continuous Improvement environment; proven application experience with Lean and Six Sigma tools (i.e., VSM, Line Balancing, SMED, Fishbone, 5 Why’s, Root Cause Analysis, etc.).

Location

West Coast or neighboring state + within 50 miles of a major airport (ie. DFW, SLC, PHX, LAS, etc)

Compensation Package:

• Base pay range:  $115,000-130,000 USD Annual (12 Months) 
• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.
• This position is also eligible for a coach bonus plan.
• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs.

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.  

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

#LI-Remote