Operational Benefits Manager

Team:  Central Planning Team 

Salary banding: 46k - 52k

Experience: Mid-Level

Working pattern: Full-Time

Reporting to: Gordon Fraser - Senior Manager Forecasting & Planning

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Collaboration. Communication. Execution

Top 3 qualities for this role: Proactive. Analytical. Problem Solving. 

In the words of the team, you should leave your current role for this one because….

“Working in central planning gives you exposure to multiple business areas. Within the team we are encouraged to take on new challenges focusing on achieving best outcomes for customers and business. We also are highly encouraged to develop within the team with a clear development pathway available to us!”

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Team Working for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

You’ll be working within Operational Enablement’s Benefits team, within OVO Retail.  You will be at the heart of enabling the transformation to a digital at scale, customer centric business with intelligent operations powered by unified, modern technology. You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives.

This role in a nutshell:

We are looking for an experienced and creative Change Manager to lead a team responsible for quantifying operational change, working with key stakeholders to engage in delivery of Key strategic goals. You will have extensive experience of analyzing and quantifying project impacts and benefits, working with and coaching stakeholders to establish key metrics and clear change profiles to confidently articulate headcount, budget impacts and performance of change in operational plans. You’ll back this up with excellent stakeholder management and a genuine talent and a passion for problem solving. You will have strong analytical skills and have the capacity to analyse data and metrics to evaluate the impact on budgets to make informed decisions. In the team there is a strong focus on delivering measurable results and continuously monitoring and evaluating benefit realisation against predefined goals and targets.

Your key outcomes will be:

• Taking complete ownership of your workstack, delivering at speed but never compromising on quality
• Managing benefit realisation process and governance requirements
• Managing and building trusting relationships with stakeholders from entry-level to C-level
• Supported delivery of headcount/budget goals across one or more of our business units (One Care, Complaints, Energy Operations, Customer Balances, Field Services)
• Continuous improvement to benefits realisation process
• Bringing highly creative and new ideas forward

Within your first 6 months month you’ll:

• Analysis and quantify multiple complex benefit profiles
• Leading in the benefit realisation process with strong governance
• Drive working practices and outcomes
• Manage priority decisions to key stakeholder 
• Presented up to Director/VP level
• Attended Big Room Planning Events 

Systems: Jira, G-suite (Sheets, Slides, Docs)

You’ll be a successful Operational Benefits Analyst at OVO if you have…

• Experience of leading change functions and being responsible for delivery of key strategic goals and outcomes.
• Experience and proven track record in change management and project management cycles
• Experience in PMO
• Experience of owning governance and controls framework in a change environment
• The ability to manage multiple complex project outputs, selecting the most appropriate information to define and quantify benefit impacts
• Possess strong analytical skills and have the capacity to analyse data and metrics to evaluate the impact on projects, whether negative or positive, to make informed decisions.  
• Delivering measurable results and continuously monitoring and evaluating benefit realisation against predefined goals and targets.
• Outstanding communication skills, with extensive experience in influencing key project decisions with sponsors and stakeholders
• Strong facilitation and conflict resolution skills, specifically enabling stakeholders to align quickly around project objectives
• The ability to simplify complexity / readily identify opportunities and translate this into strategic decisions and recommendations
• Experience of and aptitude for working within a dynamic and rapidly changing environment
• A desire to champion and demonstrate continuous improvement of team processes and outputs
• The ability to meaningfully and appropriately challenge, but commit wholly once a decision is made
• The ability to time-manage, prioritise workload and delegate where necessary.
• The tenacity to go that extra mile for your customer(s)
• A curious mindset - open to new possibilities and a desire to actively explore them 
• A growth mindset with a passion for learning and continued development
• Experience in mentoring and coaching to develop colleagues

Let’s talk about what’s in it for you

We’ll pay you between £xx - £xx depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favorite charities with give-as-you-earn donations

For your home 
For your home Get up to £300 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..