Operational Account Manager

he world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) is a Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

As Operational Account Manager you will be leading and accountable for all the operational-related aspects to a portfolio of large and medium size merchants. Through constant customer engagement, products, and services enablement, managing multiple tasks and project management, onboarding of new entities, and supporting the expansion of existing and future merchant businesses. The Operational Account Manager will act as the primary lead and main operational focal point between Nuvei valuated merchants and cross-internal functions to deliver efficient, high, and quality service to our strategic clients.

Responsibilities

• Accountable for own portfolio of large and medium-sized merchants.
• Maintain the highest standard of quality and quantity of responses on all merchants’ operation-related topics and aspects.
• Collaborating closely with multiple Nuvei departments to ensure smooth and efficient delivery: coordinate operations in domains such as technology, risk, and finance.
• Responsible for expanding existing merchants’ activities into new territories, new products, and services.
• Work as an integral part of a high-performing Account Operations team to deliver new opportunities and growth.
• Ability to manage projects and tasks for accurate delivery and deliver high-quality customer service.
• Scope, create, plan, track, and manage tasks against the plan.
• Successfully provides internal and external communication at all levels including management.

Requirements

• Minimum 3 years of experience in a business support /operational management/account management role in financial.
• Excellent communication skills and customer focus.
• Online payments background.
• Technical knowledge of the payment ecosystem is highly preferred.
• Problem-solving, investigative, and multi-tasking skills with the highest attention to detail.
• Comfortable liaising with customers.
• Previous experience with CRM is mandatory, salesforce-specific background is an advantage.
• Ability to adapt to a regularly changing environment.
• Ability to work flexible hours to accommodate a global workforce.
• Work in flexible hours to accommodate a global workforce.
• Ability to work well under pressure.
• Excellent organizational skills and ability to meet deadlines.
• Self-motivated, independent, proactive, and team player.
• Innovative, energetic, and enthusiastic.
• Excellent written and verbal English.
• B.A. in a relevant field.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei comprises a wealth of talent, skill, and ambition. We believe that employees are happiest when empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Benefits

• 2.5 additional days of annual leave a quarter if the company hits quarterly targets
• Private Medical Insurance
• Office and home hybrid working
• Global bonus plan
• Volunteering programs
• Prime location office close to Tel Aviv train station.