- Responsible for people, operations, budgets, project delivery and strategy.
- Plan and supervise the operating of the given type of services, while maintaining respective service levels, deadlines, and budgetary limitations.
- Coordinate the service delivery activities, monitor the work in progress, and handle emerging problems and conflicts.
- Work in close collaboration with lead service management involved and other connected units, on developing and optimizing processes on priorities.
- Participate in projects, development of new services or on demands.
- Ensure, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels.
- Excellent command of English; knowledge of German is an advantage.
- Minimum of 3 years’ experience in service delivery or team coordination.
- Experience in process management or application administration.
- Familiarity with operations and technology (experience with Kubernetes or containerized technologies is a plus).
- Strong knowledge of IT Service Management and agile methodologies.
- Experience working in a matrix organizational structure.
- Strong interpersonal and communication skills.
- Analytical mindset with excellent problem-solving abilities.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
