About Onehouse
Onehouse is a mission-driven company dedicated to freeing data from data platform lock-in. We deliver the industry’s most interoperable data lakehouse through a cloud-native managed service built on Apache Hudi. Onehouse enables organizations to ingest data at scale with minute-level freshness, centrally store it, and make available to any downstream query engine and use case (from traditional analytics to real-time AI / ML).
We are a team of self-driven, inspired, and seasoned builders that have created large-scale data systems and globally distributed platforms that sit at the heart of some of the largest enterprises out there including Uber, Snowflake, AWS, Linkedin, Confluent and many more. Riding off a fresh $35M Series B backed by Craft, Greylock and Addition Ventures, we're now at $68M total funding and looking for rising talent to grow with us and become future leaders of the team. Come help us build the world's best fully managed and self-optimizing data lake platform!
The Community You Will Join
When you join Onehouse, you're joining a team of passionate professionals tackling the deeply technical challenges of building a 2-sided engineering product. As the founding member of our solutions support team, you will have a large impact on the direction of our product. The solutions engineering team is the critical first line of defense to keeping our customers happy, directly interacting with the community to hear the pain points, challenges and opportunities to grow the projects. We envision this role with a strong growth opportunity to step up and build a support team as we grow. Onehouse is fundamentally dedicated to evolving and uplifting the open source community, and your role will enable you to become a leader and influencer in the broader data community as a whole.
A Typical Day:
- Collaborate with both open source developers and Onehouse customers by triaging/troubleshooting technical issues to resolution.
- Deliver advanced technical and operational support for open-source users and customers.
- Triage, escalate, and resolve issues with a sense of urgency and commitment to keeping our customers happy.
- Develop solutions and contribute to open source and core product development by building run-books, processes, and procedures to scale support programs.
- Analyze trends of customer pain and directly partner with our Product Management and Engineering teams to influence the roadmap for the product.
What You Bring to the Table:
How We'll Take Care of You
-Equity Compensation; our success is your success with eligible participation in our company equity plan
-Health & Well-being; we'll invest in your physical and mental well-being by reimbursing up to 20,000 INR for your monthly insurance premium
-Financial Future; we'll invest in your financial well-being by making this role eligible for the provident fund of which Onehouse will contribute up to 1800 INR/month
-Location; we are a remote-friendly company (internationally distributed across N. America + India), though some roles will be subject to in-person requirements in alignment with the needs of the business
-Generous Time Off; unlimited PTO (mandatory 1 week/year minimum), uncapped sick days and 17 paid company holidays
-Food & Meal Allowance; weekly lunch stipend, in-office snacks/drinks
-Equipment; we'll provide you with the equipment you need to be successful and a one-time $500 (USD) stipend for your initial office/desk setup
-Child Bonding!; 26 weeks off for birthing and 12 weeks for surrogate and adoptive parents - fully paid so you can focus your energy on your newest addition
House Values
One Team
Optimize for the company, your team, self - in that order. We may fight long and hard in the trenches, take care of your co-workers with empathy. We give more than we take to build the one house, that everyone dreams of being part of.
Tough & Persevering
We are building our company in a very large, fast-growing but highly competitive space. Life will get tough sometimes. We take hardships in the stride, be positive, focus all energy on the path forward and develop a champion's mindset to overcome odds. Always day one!
Keep Making It Better Always
Rome was not built in a day; If we can get 1% better each day for one year, we'll end up thirty-seven times better. This means being organized, communicating promptly, taking even small tasks seriously, tracking all small ideas, and paying it forward.
Think Big, Act Fast
We have tremendous scope for innovation, but we will still be judged by impact over time. Big, bold ideas still need to be strategized against priorities, broken down, set in rapid motion, measure, refine, repeat. Great execution is what separates promising companies from proven unicorns.
Be Customer Obsessed
Everyone has the responsibility to drive towards the best experience for the customer, be an OSS user or a paid customer. If something is broken, own it, say something, do something; never ignore. Be the change that you want to see in the company.
