Position Title: QA Specialist
Department: Quality Assurance I.
Reporting to: Team Lead, Quality Assurance
Experiences: Min 2 years of experience in a similar role
Shift: Night Shift (US EST time zone)
Business Unit Mission:
The QA Specialist is a client facing role that focuses on managing client expectations relevant to survey programming and ensures that programmed links match client materials.
A successful candidate has a strong understanding of questionnaire structures, skip logic, masking and link testing. They are well versed in market research.
Essential Duties and Responsibilities:
Including, but not limited to the following:
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5%: - Review of client materials to confirm/adjust specs.
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20%: - In-depth review of materials to ensure clarity, suggest improvements to protect the M3 panel and engage it in a correct way.
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10%: - Direct client contact relevant to survey programming and quality assurance.
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10%: - Coordination with other M3 internal teams to develop solutions for specific project requirements and/or challenges.
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40%: - Link testing to ensure match to materials that results in correct data collection.
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3%: - Ensuring materials are correctly and consistently updated through the programming phase.
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10%: - Developing, tests, and implements new approaches and functions, both project-specific and general, improving and streamlining existing procedures.
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2%: - Occasional vendor management.
Essential Job functions:
Including, but not limited to the following:
- Maintain regular and punctual attendance
- Work cooperatively with others
- Comply with all company policies and procedures.
Outcomes:
- Quality check survey links for projects programmed by the M3 programming team
- Achieve min 98% quality on survey links delivered/produced (combined team score)
- Achieve min 98% on-time delivery of the initial survey links to clients (combined team score)
- Receive a minimum 6.2 CSAT score
- Adhere to quality control process between operations, programming, sales and the client
Competencies:
- Attention to detail – must be able to review and flag any errors or inconsistencies in survey links materials and programmed links
- Communication – must be able to effectively communicate across departments and teams – including but not limited to, clients, sales, project management, and programming
- Problem-solving – must be able to resolve issues, brainstorm, and problem-solve across teams.
Education and Training Required:
Bachelor’s degree or equivalency required
Knowledge, Skill, Ability:
- EXCEPTIONAL attention to detail, and commitment to the accuracy and integrity of information
- Unwavering approach to do it right the first time
- Expert understanding of the questionnaire structure
- Excellent at managing multiple projects and priorities
- Strong understanding of market research methods
- Propensity to quickly learn, and at times implement, new processes and applications
- Strong problem-solving skills, including an ability to think outside-the-box
- Exceptional ability to multi-task and balance multiple projects and priorities
- Ingenuity and the willingness to learn new techniques
- Excellent at establishing and managing relationships with clients, vendors, and coworkers
- Excellent skills in Microsoft Excel, Word, and Outlook
- Organized, self-motivated, and self-directed
