Online Policy & Safety Manager - Content

Why is now a really exciting time to join Synthesia?

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! We've raised more than $66 Million so far from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 #5 on Europe's Tech Soonicorn list 🦄

Join the rocket ship while it's taking off! 🚀

Synthesia is on a mission to make video easy for everyone. We’re committed to building the safest and most trusted AI video platform and are looking for an experienced Online Policy & Safety Manager to join our team and help us protect the integrity of our platform.

You will be end-to-end responsible for defining, evolving and operationalising our content moderation policies. A core responsibility will be to ensure that our policies are always aligned with the current disinformation news cycle to proactively catch potential misuse. Additionally, you will be required to audit and pentest the Synthesia platform to uncover moderation gaps that can inform future improvements. The role will also involve training and communicating our content moderation policies to internal stakeholders in Synthesia.

The role...

• Develop, implement and refine Synthesia’s content moderation policies to ensure the integrity of our platform. 
• Effectively evolve our content moderation policies to address emerging disinformation trends in the news cycle.
• Conduct regular audits/pentests of the platform to identify potential risks and vulnerabilities.
• Stay up to date with industry trends, threats, and best practices in content moderation and safety.
• Communicate moderation policies to relevant internal stakeholders to ensure alignment with our policies and standards.
• Manage the investigation of incidents related to trust and safety issues and escalate as necessary.
• Work closely with moderation specialists who investigate and respond to content violations. 

About you...

• At least 5 years of experience in Trust & Safety at a technology company.
• Ability to operationalise emerging T&S trends into practical improvements to our moderation systems.
• Strong communication skills, both written and verbally, and interpersonal skills with the ability to work effectively with cross-functional teams and external partners.
• Excellent analytical and problem-solving skills, with the ability to identify and address potential risks and violations. 
• Established network with the T&S research community.
• Deep understanding of AI technology is a plus but not a requirement.
• Experience managing teams and driving results is desirable but not essential. 
• You need to be based in London

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

🏢 Flexible WFH

📈 Generous stock option plan

💰 Discretionary based bonus

🧓 Pension

🌴 25 days of annual leave + Bank holidays

😍 4 week paid sabbatical after 4 years at the company + $10,000!!

🎉 Fun culture with off sites (Lisbon, Copenhagen, Barcelona!)

📨 Generous referral scheme

 🍫 Free office snacks and regular catered lunces

💻 MacBook

If you want to be a part of building a legendary company, COME JOIN US! 😊