Online Panel Helpdesk with German (Panel Support mit Deutsch Kenntnissen)

As an Online Panel Helpdesk Specialist, you will provide technical and administrative support to panelists, which can include anything from maintenance of our Facebook groups to supporting during the installation process of our application. The role is responsible for ensuring the proper administrative and technical setup of the panelists in our German online media research panel.

Key Activities:

• Support (e-mail, telephone) for participants of a German online media research panel
• First level support for assistance with technical problems
• Communication interface between panelists and other internal/external support departments
• Support during the installation of the mobile and desktop application (mainly via e-mail, but if needed via phone)
• Answer various panelist’s questions via Zendesk
• Act as a liaison between panel members and the organization, ensuring clear and timely communication
• Collect, organize, and manage data or feedback from panel sessions
• Address any technical issues which arise from the feedback
• Support panelist data maintenance in specific software tools
• Support in optimization of data quality and internal workflows

Required skills and knowledge:

• Very good German language skills, both spoken and written
• Good English language skills, both spoken and written
• Strong ability to manage schedules, documents, and communications
• Good knowledge in MS Office (Excel, Word and PowerPoint)
• Technical affinity and ability to convey technical information effectively
• Experience with basic IT troubleshooting is considered as advantage

Experience in support (telephone hotline) is considered as advantage.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion