- Adhere to Michigan Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.
- Design and develop training programs based on both the organization and the employees’ needs.
- Train new employees by providing practical skills and motivation that encompasses proper game procedures, appropriate chats, proper dealing posture, body language and any related company standards.
- Develop training evaluation of new employees and successfully motivate new employees to acquire knowledge.
- Evaluate new employees’ performance until proceeding to independent work, as well as to provide feedback about performance.
- Implement and monitor individual and practical training of dealers and shufflers to reduce errors and improve the overall job performance.
- Provide professional training to shift managers and maintain a high level of professional knowledge accordingly.
- Develop, improve, and restore training materials to provide quality of training following company’s standards.
- Lead, supervise and motivate the achievement of employee’s objectives and improvement.
- Inform operation manager of any significant or special occasions that require attention.
- Cooperate with operations manager and administration staff regarding employee training.
- Observe and review new employees’ training progress.
- Retrain employees as needed to meet to company’s performance standards.
- Organize and create new employees’ photos and nicknames.
- Prepare and distribute diplomas to new employees’ successful completion of the training.
- Assist employees with any training related questions.
- Prepare any necessary reports and presentations by management request.
- Perform any additional duties as instructed by management.
- High school diploma or equivalent/ Some college (preferred)
- At least 1 year of Training related experience.
- Basic computer skills- MS Office, electronic mail, etc.
- Knowledgeable of employees training, and content instructional methodologies.
- Be able to diversify teaching methods, forms, and technology.
- Good cooperation skills and be able to deal with potential conflicts in diverse situations.
- Maintain a professional and clear communication with employees.
- Ability to teach and explain company's policies and procedures.
- Be able to give constructive feedback and supervise teamwork.
- Strong multitasking and decision-making skills.
- High accuracy and strong attention to detail.
- Good organization, planning and time management skills.
- Be able to operate Office equipment (printers, copiers, phones, etc.).
- Excellent verbal and written communication skills
- Problem solving skills and working on different assignments simultaneously.
- Must be able to obtain a MI Casino Employee Registration license through the MGCB
- Must be able to work on a flexible schedule such as holidays, overtime, and weekend availability.
Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.
