ESSENTIAL DUTIES AND RESPONSIBILTIES:
- Adhere to Michigan Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.
- Cooperate and provide direct assistance to Operations Manager in everyday tasks.
- Organize and control studio operations during assigned shift.
- Monitor and identify disruptions of the studio’s technical problems and immediately solve issues in accordance company policies and procedures and gaming regulations.
- Ensure the studio’s operations compliance with policies and procedures and implementing new policies and procedures as directed.
- Supervise and ensure that Game Presenters, Shufflers, and Players following company’s police and procedure.
- Excellent knowledge of all games provided by the company and be able to apply and explain strategies and rules applied in those games.
- Initiate, lead and oversee communication and conflicts resolutions within competence of held position and provide answers to licensees and their players, including handling complaints and claims, according to the company’s procedures.
- Act in a professional manner to maintain an orderly and positive work atmosphere in the facility.
- Represent management of the company and their interests, considering confidentiality and diplomacy.
- Initiate improvements of the operations and deliver general feedback from the operations stuff, the players, and the licensees.
- To take screenshots and all necessary actions according to the company procedures, and to prepare mistake reports in case Game Presenter and / or Shuffler has made a mistake.
- Correct mistakes made by Game Presenter and / or Shuffler according to company’s procedures.
- Provide reports to management in case of internal mistakes (not related with the licensees).
- Report to the management of any significant or special incident that requires attention immediately
- Cooperate and consult with management to test the performance of programs and applications to provide proper functioning for new and existing online gaming successful operation.
- Perform any additional duties as instructed by management.
- High school diploma or equivalent.
- Must be 21 years of age
- At least 1 year of managment related experience.
- Basic computer skills- MS Office, electronic mail, etc.
- Good cooperation skills and be able to deal with potential conflicts in diverse situations.
- Maintain a professional and clear communication with employees.
- Ability to teach and explain company's policies and procedures.
- Be able to give constructive feedback and supervise teamwork.
- Strong multitasking and decision-making skills.
- High accuracy and strong attention to detail.
- Be able to operate Office equipment (printers, copiers, phones, etc.).
- Excellent verbal and written communication skills
- Must be able to obtain a MI Casino Employee Registration license through the MGCB
- Must be able to work on a flexible schedule such as holidays, overtime, and weekend availability
Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech.
