Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a highly-skilled professional to join our company .
Purpose of the role:
As an Onboarding Team Leader, you will be the link to our client’s success, leading a team of specialized executives in charge of the commercial growth within your business unit.
You will work with your fellow team leaders to further expand our services without losing sight of our existing KPIs.
You will oversee the preparation of the forecast, develop new opportunities with our existing clients and translate data into concrete actions, analyzing reports and ensuring planning and targets are achieved both at individual and at team level.
You will coach and guide the young and highly motivated team in the growing industry of today: online advertising. Our client is a world leader in the SEA area, known to all Ads products.
Responsibilities:
- Manage the onboarding team and monitor their performance towards team KPIs and sales targets
- Term planning / forecast preparation and thinking in terms of new developments and opportunities
- Delegate tasks and set deadlines
- Oversee day-to-day operations
- Report on metrics to perform outstanding results
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Develop strategies to promote team member adherence to company regulations and performance goals
Requirements
- BA/BS degree or equivalent practical experience
- High level of written and spoken English - C1
- High/native level of Dutch, German, Swedish and Danish would be a plus
- Any previous managerial experience is desirable
- Strong presentation, analytical and problem solving skills
- Passionate about sales, technology and the internet, with a desire to learn and develop
- Previous proven managerial experience will be taken into consideration
- Good people skills, team player with strong leadership, analytical and communication skills.
Benefits
- Full time position (39h per week, Monday to Friday)
- Permanent Contract
- Competitve Salary
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Safety Package:
- Flight ticket
- Accommodation in a nice individual studio (up to 2 months)
- Support with a private Health Insurance
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Continuous training and certifications within
- Bi-weekly, monthly or quarterly contests
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
