Onboarding Specialist Japan (Hybrid)

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas.

We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more.  

In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!  

We’re looking for an Onboarding Specialist to create, coordinate and deploy tailored customer onboarding for new customers accounts (1:1). The Specialist will also be involved in the planning and development of onboarding solutions for scale (1:many).

This role will report to Onboarding Team Manager and will work within the Marketing organization. 

Why is this role so important at Similarweb?

Onboarding is a vital stage of the customer lifecycle. As an Onboarding Specialist, you will play a crucial role in ensuring that new customers have a positive and productive onboarding experience, setting the stage for their success with Similarweb.

The onboarding specialists are responsible for effectively conveying the value of Similarweb to new customers, and teaching them how to set up and utilize the solution to achieve their business objectives. 

So, what will you be doing all day?

Your role as part of the  Onboarding Team means your daily responsibilities may include:

• Engage with sales and account managers to learn about new customers, their business needs, objectives, position in the market, etc.
• Initiate contact with newly acquired customers and establish a positive and welcoming first impression.
• Onboarding Planning: Develop personalized onboarding plans, outlining key objectives and milestones, training sessions, and timelines.
• Product Training: Conduct training sessions for customers, educating them about the values, features, capabilities, and best practices of Similarweb.
• Relationship Building: Cultivate strong relationships with customers, and foster a sense of trust and confidence in our products and teams.
• Documentation and Reporting: Maintain accurate records of customer interactions, onboarding progress, and any issues encountered, and provide regular reports on customer onboarding metrics and success rates.

This is the perfect job for someone who has:

1. 1-2 years of relevant experience 
2. Similarweb product knowledge, Market Research, Marketing, Onboarding and Client Training 

Technical proficiencies: Salesforce, G-Suite, Catalyst, Gainsight

Presentation skills: creating and delivering effective training and onboarding content (including knowledge of the related tools - slides, video editing, zoom, etc )

1. Excellent communication skills - written and verbal - Clear and effective communication is essential for explaining processes, addressing concerns, and guiding customers through the onboarding journey.
2. Creative problem solver: Quick and adaptable problem-solving skills help in addressing unexpected issues and ensuring a smooth onboarding process.
3. Empathy: Understanding and empathizing with customers' needs and challenges

About the team

The onboarding team is a new and exciting team being built from the ground up. The team is in the unique position to define this important phase of the customer lifecycle, and to have a measurable impact on the business. The role provides opportunities to create projects that will influence how we educate our customers, as well as cross-department collaboration. 

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

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