Alpharetta, United States
Full-Time
div style="font-size: 14.0px;line-height: 1.5em;margin: 0.0px 0.0px 1.5em;color: rgb(85,85,85);font-family: sans-serif;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"Agilysys provides enterprise software, services, and solutions for the hospitality industry in North America, Europe, and Asia. Products include points-of-sale, property management, inventory and procurement, analytics solutions, and mobile and wireless solutions that are designed to improve efficiency and enhance the guest experience. We serve casinos, resorts, hotels, and foodservice venues. This role will focus on Casino projects. /divdiv style="font-size: 14.0px;line-height: 1.5em;margin: 0.0px 0.0px 1.5em;color: rgb(85,85,85);font-family: sans-serif;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"The Technical Project Manager (PM) position is responsible for ensuring the successful execution and delivery of Agilysys Hospitality Group projects to it's large base of Casino clients. Agilysys PMs plan, implement, and lead multiple client projects simultaneously. They develop project goals, work plans, timelines, and coordinate resources, implementation strategies and communication. PMs consult customers on Agilysys solutions and use evaluation methods to successfully deliver projects. PMs also collaborate with their peers and management to create best practices and standard operating procedures that will be made available to project owners on other implementation teams. The role requires regular interaction with Sales, Professional Services Management, Product Management, Account Management, Support and Accounting for project planning, execution, and closure. /divdiv style="font-size: 14.0px;line-height: 1.5em;margin: 0.0px 0.0px 1.5em;color: rgb(85,85,85);font-family: sans-serif;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"strong style="font-weight: bold;"strongResponsibilities: /strong/strong /divulliLead customer facing projects that drive revenue and provide high customer satisfaction for some of the best known Casino brands in the Hospitality industry./liliDevelop and manage a large volume of project plans and documentation based on Agilysys Project Management Group standards./liliIdentify, manage, report and escalate on program or project risks./liliManage project schedule, budget, resource and quality constraints./liliLead multiple projects by prioritizing and managing conflicts of schedule and resources./liliWork with the Managers of Installation Services to help identify and secure resources based on project target dates./liliCoordinate with Sales to provide clarity around initially ambiguous projects and process issues./liliWork closely with internal resources including installation teams to complete project tasks and address business/technical challenges to meet project goals./liliWork directly with customers to set appropriate project expectations, address customer goals, determine target dates, manage customer tasks, provide regular project updates./liliMentor customers in how to best implement the Agilysys solution(s) and provide other Agilysys solution options when possible and applicable./liliProvide thought leadership with regards to team and organization challenges./liliCollaborate with other internal departments to identify installation improvements and feedback of Agilysys products./liliObtain appropriate training certifications for self-development./liliEnsure effective transition of projects to Support./liliOther duties as assigned. strong/strong/li/ulpbEducation and technical requirements: /b /pulliBachelor’s degree (in either Project Management, Computer Science, Information Technology, Hospitality Administration and Management, Hotel and Motel Management) and/or 5-7 years’ experience in Program/Project Management and/or managing technical implementation projects./liliExpertise in using MS Project, NetSuite OpenAir, Confluence and MS Office products./liliSuperior relationship and communication skills (written and verbal)./liliAbility to lead without authority and drive decision making./liliStrong attention to detail, follow through and organization skills to manage multiple concurrent projects./liliAbility to persuade, inspire and motivate peers./liliExcellent problem solving skills and ability to be flexible to project situations./liliBe available to travel up to 20% of the calendar year. Must have or be able to obtain a valid passport for international travel./liliOccasional work on weekends and evenings./li/ulpstrongDesired Characteristics:/strong /pulliHospitality industry experience in a Casino environment/liliExperience developing, installing or supporting hospitality solutions (e.g. point of sale, property management, inventory management systems etc.)/liliCustomer based Project Management experience in a billable capacity/liliPMP Certification from Project Management Institute or equivalent certification/li/ulp
br /The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes. /pp /ppAgilysys is an equal opportunity employer. Agilysys is an equal opportunity employer. In compliance with all federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regards to race, color, religion, gender, sexual orientation, national origin, marital status, disability, age, military or veteran status, genetic information or any other status protected by law. /pp /ppEEO/AAP Employer /ppM/F/V/D /ppbr /br /strong/strong /p
