As an Onboarding Programming Specialist in the Fitness & Wellness division, you’ll report to the Senior Director of Customer Onboarding. Your role will be integral to introducing customers to Xplor Growth (formerly Brandbot) and future products in the Growth and Operations suites. You will work closely with small, single-location businesses to some of the largest fitness brands globally.
You'll be the first point of contact for new customers, understanding their operations and strategic needs, and ensuring their success from day one. You’ll also be responsible for configuring their accounts, conducting basic setups, and training.
The Onboarding team collaborates across multiple divisions—Customer Success, Strategy, and Support—making teamwork a key part of this role.
Job Responsibilities
Deliver top-tier services in the boutique fitness industry to drive customer satisfaction, product adoption, and retention.
Support the development of a high-touch product by automating marketing consulting at scale.
Efficiently implement services with accountability and a customer-first mindset.
Follow clear delivery procedures for Xplor customers.
Combine SaaS expertise with consulting knowledge to address client needs.
Ensure consistent, efficient work while maintaining high-quality customer service in a remote, fast-paced environment.
Program automated email campaigns, including setting up merge tags and creating campaign segments.
Draft email copy for automated campaigns aimed at achieving specific customer goals.
Set up customer waiver templates and program automated communications.
Create brand-specific landing pages and forms.
Requirements
Experience with marketing automation strategy and execution.
A passion for helping customers and a customer-first mindset.
Extensive experience with service deliverables, ideally within Xplor Technologies or similar platforms.
Expertise in implementing strategic visions and best practices.
Strong verbal and written communication skills with excellent client-facing abilities.
High ethical standards, empathy, humility, and strong listening skills.
Passion for fitness, health, and wellness, and alignment with Xplor’s vision.
A keen understanding of the latest digital marketing trends and tactics.
Bachelor’s Degree or equivalent work experience.
2+ years of experience in marketing automation.
2+ years of experience in the fitness industry (or related).
2+ years of experience in Consulting, Professional Services, or a related function.
Travel Requirements: None
Life at Xplor
You’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits:
Ready to apply?
To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
More about us
We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.
Good to know
To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.
To learn more about us and our products, please visit www.xplortechnologies.com/careers.
We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.
EEO and Artificial Intelligence
Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.
Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines.
Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected].
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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