As an Onboarding Officer you will be Responsible for documents processing and Account Approving in CRM systems by ensuring the data is correct and genuine.
You will be responsible for the clients’ full Onboarding journey by ensuring relevant KYC documents are in place
You will need to manage the Screening of the clients, running various background checks to prevent abusive activity and illicit registrations.
As an Onboarding Officer, you will be responsible for monitoring OCR systems and Robot activity to point out unusual pattern of activity.
You will be responsible for the full onboarding life cycle and ensure that any issues and challenges are addressed to Senior Staff.
Handle both internal and external customers' inquiries regarding onboarding process through e-mails and other internal systems and check supportive documents.
Responsible for coordinating with outsource service providers for smooth client onboarding.
You will be responsible for communication and coordination with different departments to ensure smooth transfer of information.
You will be Responsible for reporting to relevant Departments any suspicious activity from end users you may notice.
Identifying discrepancies or errors in onboarding client account verification, and taking appropriate corrective actions.
Maintaining accurate records and documentation of onboarding activities.
Tech skills:
Advanced PC User
Microsoft Office tools
Working with CRM systems and Client Screening tools (WC1, eSpear)
Analytical Skills
Attention to detail
Problem identification and solving
Data Analysis
Relationship Building
Communication
Collaboration and Teamwork
Customer and Client Focus
Empathy and Emotional Intelligence
Goal Orientation
Self-Motivation and Continuous Learning
Focus and Prioritization
Competitive Salary
Discretionary annual bonus
Medical insurance
40 days annual leave (including public holidays)
A focus on your wellbeing, including talks and access to self-development tools
