About the Role:
As an Onboarding Engineer you will be responsible for ensuring the successful Implementation
of CleverTap’s Mobile and Web Application SDK’s, smooth onboarding of new customers to
CleverTap’s UI allowing our customer to realize their Business Goals and Use Cases.
What will you do:
- Work Directly with Technical Stakeholders and Development Teams guiding them on their
successful integration of CleverTap SDK’s and API’s
- Ensure smooth and timely onboarding of tour clients to CleverTap by successful
implementation of the CleverTap Platform with a focus on reducing “Time to Value” (TTV).
- Work closely with the designated Customer Success Manager from CleverTap, and at times
work in individual capacity, to build relationships, educate, guide and train the customers
Business Users, Developers and other technical stakeholders through the implementation
process, campaign creation and successful "Go Live"
- Act as a product consultant to your customers: Help define technical solutions and
requirements to implement customers business use cases, assist with techno-functional
knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
- Participate in technical discussions with the customer to identify use cases, technical
enhancements required in the CleverTap product and provide actionable inputs to the internal
teams (CS, Product, Engineering, etc.)
- Document technical requirements, create content, estimate schedules and timelines,
goals/metrics, and customer objective key results and outcomes
- Enable, create and sign off campaigns with customers
- Maintain Customer Satisfaction through continued Technical Support, Troubleshooting, Solutioning and unblocking Technical Integration Issues
What are we looking for?
Must Have:
- Hands On experience with Mobile App Development (Android, iOS, Hybrid), Web
Technologies, APIs & Integration Techniques
- Ability to translate and troubleshoot various Scripting Languages
- Familiarity or experience Integrating SDK’s
- Technical Problem Solving
- Understanding of Software Design and Deployment, Database concepts
- Understanding of Project Management methods & tools.
- Experience Presenting in Portuguese, Spanish and English
Good to Have:
- 2-3 Years experience of “Onboarding” SaaS customers is desirable.
- 4+ Years of experience in a customer facing role involving SaaS Product Implementation
- 2+ Year experience in Mobile App Development
- Technical Support Experience
Measures of Success:
- Successful Go-Live
- Time to Value (TTV)
- Customer Satisfaction Score
- Product Adoption (Breadth/ Depth)
Who will you report to: Senior Director - Customer Onboarding
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator
- hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
Customer Success at CleverTap is a relationship-focused client management team, comprising tech experts, solution architects, and delivery managers that align customer goals for beneficial outcomes. Customer success at CleverTap focuses on ensuring customers achieve their desired outcomes while using CleverTap products.
We are outcome driven and we run with heart while leading with our core values:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.
The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.
Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, and Jakarta.
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!
