T-shirt Ventures (we go by T-shirt) is a house of brands for products and services that give people with disability the tools and opportunities to live the life they want.
Our cornerstone brand, Provider Choice, provides personal, innovative NDIS plan management that empowers people to be in control of their NDIS budgets.
Together, we’re creating new ways for people to make the NDIS work for them and setting a new standard for supporting people with disability.
Passionate about delivering exceptional customer service and making a real difference every day? This could be the role you’ve been looking for!
As an Onboarding Coach, you’ll be at the heart of ensuring a smooth, welcoming experience, guiding our new participants through their first steps with Provider Choice in their corner as they navigate the NDIS.
We’re a passionate and close-knit team spread across Australia, dedicated to making a real impact for our participants. If you light up when helping others, excel at managing multiple tasks, and enjoy speaking with customers and working in a collaborative environment, this could be the perfect role for you. While we’re always here to support each other, you’ll also need to own your processes and make confident decisions along the way.
As the Onboarding Coach, you’ll be the first point of contact for new participants and their support networks. Your role is to guide them through the onboarding journey, ensuring they feel confident and supported as they navigate the complexities of the NDIS. From the initial sign-up to plan management, you’ll provide expert guidance, educate participants, and deliver a smooth onboarding experience that sets them up for success.
Your role will include:
We’re looking for someone who:
Our mission is big and meaningful. It’s about using smarts and hearts to transform the lives of some of the most vulnerable Australians.
You’ll be joining an amazing values and purpose-driven team who are highly engaged and love what they do. We're a certified Great Place to Work in 2022 & 2023!
The NDIS is growing exponentially! The NDIS is a world-leading scheme where annually $40 billion of core government funding is invested to empower people with disability to achieve their goals. Currently, the NDIS supports 500,000 Australians and is expected to grow to up to 1 million participants living with disability.
And that doesn’t even measure the impact that we’re having. We've helped over 15,000+ families navigate the NDIS and in some cases, it’s life-changing.
At T-shirt, we're from all over the world, women make up more than 60% of our workforce and 70% of our wider leadership team. We see the diversity in our backgrounds, identities, and beliefs as our greatest asset. We're looking for values-aligned people with passion, grit, and integrity.
We consider a diverse range of experience and skill sets for our roles and you're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.
In our world, everyone has the right to dream, hope, and live the life they want. Learn more about our story and we're excited to meet you!
