Onboarding and Training Specialist

We are seeking a passionate, empathetic, detail-oriented Onboarding and Training Specialist to join our Community Engagement team. The ideal candidate will possess exceptional communication skills and a knack for simplifying complex topics to make them approachable. As an Onboarding and Training Specialist, you will play a crucial role in ensuring our partners have a seamless and personalized onboarding journey, as well as providing engaging training sessions to drive platform utilization and excitement.

Responsibilities:
●Approach each partner with a relationship-oriented attitude, understanding their needs to personalize the onboarding journey.
●Simplify technical topics to make them approachable, matching individuals' comfort levels with technology during onboarding sessions.
●Utilize determination and communication testing, re-engage with customers who are no longer using their system to bring them back into the customer journey, allowing them to experience the value of company's platform.
●Stay organized and detail-oriented, leveraging internal tools such as the CRM (Hubspot) to keep the onboarding and training process moving efficiently and reportable to stakeholders.
●Infuse energy and enthusiasm in training sessions to motivate and excite partners about platform utilization.
●Maintain collaboration and coordination with internal team members and stakeholders, especially serving as an intermediary between the sales process and the long-term customer success function.

●Manage the onboarding journey for staff who are learning about the company for the first time - either as a new customer or a new staff member joining an existing customer - ensuring their onboarding experience inspires system usage.

Requirements

●Strong interpersonal skills with an emphasis on empathy and understanding.
●Experience in customer relationship management and re-engagement strategies is
preferred.
●Proficiency in utilizing CRM tools and other internal platforms for organization and reporting purposes. Experience with Hubspot is preferred
●Ability to simplify technical topics and adapt training approaches based on individuals' comfort levels with technology.
●High energy and enthusiasm with the ability to inspire others, even in challenging situations.

●Professional English (spoken and written).

Benefits

● Insurance of major medical expenses (Sum assured $20,000,000.00 MXN)

● Life insurance (Death and MXN Disability)

● 12 Days of vacation per year, plus three floating holidays in addition to the seven official

Holidays in Mexico.

● 30 days of Christmas bonus

● Cell Phone Reimbursement

● Transportation Allowance