With our recent transition into a primarily digital brand, we're revolutionising the online department store experience. In 2024, we have over 10,000 brands and have expanded into multiple new categories, providing unparalleled opportunities for retailers, brands and manufacturers to showcase their products to millions of customers through one of the UK's most recognisable brands. The most exciting thing is that we’re just getting started! Join us in shaping the future of fashion, beauty, and home retailing – together, we'll redefine the shopping experience for generations to come.
Your Role
We are looking for a Community Onboarding and Support Assistant to join our Marketplace team and help us expand our clientele. You will be joining a growing Community Onboarding and Support function which will focus on growing and scaling our Partner portfolio across all categories. The team's mission is to make Brand Partners successful on Debenhams and for us to be the Brand Partner of choice.
Your Team
As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. In some way shape or form we've always had a concessionary offering. Now, we're looking to the future. We have over 10,000 partners live on our site and constantly striving for more becoming the number one destination for fashion, beauty, and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. That's why we need you.
What you will be doing
- Work with the Onboarding and Support Manager, Business Development team and Account Management team to support Partners on the Debenhams Marketplace Community.
- Assist with the onboarding of new Partners on the Mirakl platform using various system integration routes, providing a seamless experience, followed by post-integration care to ensure all operational aspects are running smoothly.
- Assist with monitoring Partner performance to ensure it is in line with operational KPIs to trade effectively on the marketplace.
- Provide existing Partners with support on catalogue and technical problems, optimising Partner catalogue information, and ensuring these conform to Debenhams guidelines.
- With the support of the Product Assistant, ensure Partner product is loaded and reviewed within agreed timeframes.
- Build strong relationships across internal stakeholders from key functions (e-commerce, marketing) to support delivery of new Partners.
What you can bring
- Prior experience of working with Mirakl enabled platforms, Shopify or Magento enabled platforms will be beneficial.
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience.
- You will be an analytical problem solver, organised and process driven individual with a passion for operational excellence.
- Possess strong communication and stakeholder management skills across all levels of management and demonstrable customer-centric thinking.
- Excellent command over MS Office suite.
- Team player, able to work with multiple business functions to achieve objectives.
Please take note of our PACTT Behaviours to enable us to build our culture the way we like to:
Passion - Positivity, commitment, and a can-do mindset.
Agile - Embrace change, act fast, and stay flexible.
Commercial - Trust instincts, make bold choices, and use data to drive actions.
Creative - Think outside the box, bring new ideas, and embrace initiative.
Team - One team, one family - appreciate and support each other.
Why Join Us?
- You’ll get the opportunity to take part in our various share schemes
- Core hours enable you to flex your working times around your needs on an ad hoc basis
- Benefits that support your health and wellbeing
- There’s up to 40% discount off our all of our brands
- Our social calendar? Next level
- With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work
#LI-JA1 #LI-ONSITE #ONBOARDING
