Onboarding and Activation Manager

Material Bank is seeking a skilled Onboarding and Activation Manager with experience in the Architecture & Design (A&D) industry to lead and evolve our Member vetting process, ensuring that only qualified, industry-relevant members gain access to our platform. In this impactful role, you’ll manage a team responsible for verifying member credentials, developing strategies to streamline operations, and enhancing automation and efficiency in vetting processes. If you’re a detail-oriented leader passionate about high quality standards and innovation, this role is for you.

What you'll do:

• Lead Vetting Operations: Manage a team of vetting specialists to process applications with accuracy and efficiency, meeting and exceeding performance targets.
• Shape Vetting Policies: Design and implement guidelines for credential verification, aligning with our brand’s high standards and platform goals.
• Project-Based Vetting: Drive a project-specific vetting system to better assess applicants based on industry impact, adding value for both our members and brand partners.
• Optimize and Automate Processes: Identify areas for process improvement, integrating automation tools and working with technology teams to optimize the vetting platform.
• Team Development: Foster a collaborative, growth-oriented environment, supporting the development and skills enhancement of team members.
• Manage Vetting Tools: Oversee the use and continuous improvement of proprietary vetting tools, ensuring efficient data collection, consolidation, and cross-referencing for accurate decision-making.
• Collaborate Cross-Functionally: Partner with teams across Product, Customer Success, and Engineering to align on standards, onboarding improvements, and platform policies.
• Drive Data-backed Decisions: Monitor key metrics and analyze data, generating insights and reports that inform strategic decisions.
• Ensure Compliance and Risk Management: Uphold data protection and privacy regulations, proactively identifying and mitigating any risks associated with credential verification.

What you'll bring:

• Experience: 5+ years in operations, customer success, or a related field, with prior experience in the Architecture & Design (A&D) industry.
• Team Leadership: Proven experience managing and developing a team, with a focus on driving operational improvements and fostering a positive, collaborative culture.
• Tech-Savvy: Familiarity with CRM systems, data management tools, and vetting/verification software. Experience with Python-based tools or similar is a plus.
• Analytical Skills: Strong ability to collect, analyze, and interpret data to drive process improvements and report on vetting performance.
• Excellent Communication: Ability to clearly communicate with both internal teams and external stakeholders, adapting messages to fit the audience.
• Detail-Oriented: Highly organized, with an emphasis on quality control and accuracy in verifying applicant credentials and project qualifications.

What you’ll get from us:

• Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events 
• Relaxation and Celebrations: Generous PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect). 
• Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program. 
• Plan for your Retirement: 401(k) eligible after your first 90 day's employed!
• Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well. 
• Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters! 
• Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.