IFS Energy and Resources is seeking a motivated, enthusiastic, and hard-working individual who loves to solve problems. A “people person” with excellent customer service skills who can simultaneously troubleshoot issues and lend a helping hand to frustrated customers. Our ideal candidate should be willing to go the extra mile to get support cases resolved quickly, and be excited about joining a dynamic, high-performing customer support team.
This full-time position serves as an important primary support liaison between IFS and our customers. The Associate Customer Support Consultant will be responsible for resolving complex customer-related software issues associated with the use of IFS Energy and Resources’ oil & gas accounting software. Responsibilities include, but are not limited to,
To be successful in this role, the candidate should have familiarity with accounting fundamentals, be tech-savvy, and be an excellent communicator who is able to earn our customers’ trust.
This role reports to the Vice President, Customer Engagement. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with complex software. This position supports our Merrick Product Suite.
Essential Duties:
Qualifications Include:
At IFS Energy and Resources you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers – at the Moment of Service™. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great! The minimum salary for this position is established at $68,300.00 in Colorado.
We are an EOE M/F/Disabled/Vet VEVRAA Federal Contractor. We are a Drug-Free Workplace. Interested candidates should apply at: www.ifs.com/about/careers-at-ifs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer
Careers at IFS
Explore IFS jobs and learn about the benefits of starting a career at IFS. Find the perfect role in sales, marketing, R&D and more with IFS today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer