Emma is hiring an

Offline Operations Manager [French Speaker]

Lisbon, Portugal
Full-Time

What you´ll do:

  • You will monitor and improve our wholesale operations & service performance for assigned accounts 
  • You will take care of the onboarding of our retailers and setting all requirements in the systems 
  • You will steer and run all operational tasks related to our retailer accounts as well as setting up promotions 
  • You will constantly track the performance of our retailers and conduct regular operational, Analyze data to identify trends and provide actionable insights to external and internal stakeholders. 
  • You will be the POC for internal teams on operations related questions 
  • You strive for process improvements 
  • Work with accounts to develop operational  strategic plans that align with their business objectives and drive growth opportunities. 
  • Collaborate with the sales/KAMs team to develop proposals and pitches for new business opportunities. 

Who we are looking for:

  • Ideally you haved gained first experience in a B2B environment related to operations account management, e-commerce or worked in a start-up environment before 
  • You are highly structured person and manage taking care of several account 
  • You do not shy away from problems but rather act hands on and find solutions 
  • You are proactive and challenge questioning the status quo 
  • You enjoy managing multiple stakeholders and excel communication even in more senior environments 
  • You strive in improving the performance for your responsible account on an operational level and facilitate their day-to-day operations  
  • You enjoy working with stakeholders and building strong relationships 
  • You have great MS/Excel Skills
  • Language: English + Any other European language is a plus.

What we offer:

  • A combination of personal and company growth to accelerate your career and help you reach your goals.
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
  • Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
  • To work and learn from experts in diverse fields and get to know your team members at exciting company events.

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