Office I / Customer Service

Wilsonart is a company on the move.

An international company built on big ideas. We are made up of exceptional people relentlessly pursuing innovation. We are proud of our company and how we serve our customers. We work hard to deserve the trust of our customers, our peers, and our planet. We are willing to talk openly about the challenges and obstacles we face; we are open to new ideas and collaboration on how to be even better. We are passionate about what we do and where we’re going as a company.

At Wilsonart, we invest to help ensure you remain healthy:

• Medical, dental, and life insurance benefits.
• Company provided short- and long-term disability benefits.
• Flexible Spending Accounts, Dependent Daycare Spending Account
• Optional Voluntary Benefits: Vision and Legal
• Gym Membership Discounts and Reimbursement
• Tuition Reimbursement for Employees and their Dependents
• Wellness Clinics – On Site (Temple, TX and Fletcher, NC locations)
• At Wilsonart, employees receive a very competitive 401(k) matching contribution.

At Wilsonart, we support employees in developing their skills and providing advancement opportunities:

• Promotions and Transfers
• Coaching and Mentoring
• Training and Development
• Educational reimbursement for you and your dependents.

 At Wilsonart, we understand the importance of balance in your life. Therefore, we provide the following paid time off during the first year of hire:

• Holiday Pay
• Vacation Pay
• PTO Pay

Apply now and join our team today!

Position Overview: Office I/Customer Service

Wilsonart, in Memphis, currently has an opening for an Office I/Customer Service representative. This person will work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system. Performs other tasks as required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10-key into internal system
• Resolves routine questions and problems via phone, email, and occasionally in person
• Assists the needs of the customer
• Performs other tasks as required

KNOWLEDGE, SKILLS AND ABILITIES

• Skill in resolving routine questions and problems
• Experience with Microsoft Office Suite, especially Outlook
• Skill in data entry (10 key)
• Ability to follow directions, take notes, and self-start
• Ability to work under direct supervision
• Ability to multi-task, while staying organized

MINIMUM REQUIREMENTS

EDUCATION

High School Graduate or GED

EXPERIENCE

1+ years 

15 semester hours of college in a related field may substitute for the required experience

PHYSICAL REQUIREMENTS:  Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.

Wilsonart is an Equal Opportunity / Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.