Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
World Relief seeks an Office Coordinator to join the Operations Team in providing the primary logistical, operational and public-facing support ensure smooth functioning of the Fort Worth and Dallas Offices.
This is a limited-term position funded through a grant agreement until 9/30/2025 and contingent upon funding extension.
ROLE & RESPONSIBILITIES:
Office Operations:
- Maintain office and community spaces by monitoring, restocking and organizing supplies and ensuring confidential materials are properly handled, including but not limited to:
- Breakroom
- Copy Room Supplies General Office Supplies
- Office key copies o Furniture and filing
Oversee general service providers such as:
- Water Delivery
- Shredding Services
- Copier/Printer Maintenance and Supplies etc.
- Office Cleaning
- Organize and distribute mail to programs or persons according to each party’s procedures
- Receive and report any building and/or maintenance issues
- Communicate with property manager, building maintenance, or other service professionals to ensure the maintenance and improvement of building and office functions
- Organize meeting reservations for all client-facing meeting spaces
- Oversee calendar
- Respond to requests for usage
- Guide clients to meeting spaces and inform staff of their arrival
- Work with Operations Team to assess these procedures, as needed Program Support and Client Interaction
- Communicate with program leadership to remain up-to-date on client eligibility regulations, program qualifications and limitations
- Create and foster a welcoming environment
- Receive walk-ins at the Front Desk
- Listen to and handle client questions and/or concerns, including follow up
- Communicate with appropriate parties regarding clients
Liaise with staff and clients:
- Provide or receive documentation regarding clients
- Assist staff in answering client questions or addressing their concerns (direct to staff or answer directly)
- Assess walk-ins for any qualified services
- Answer and manage incoming phone calls on main WR line
- Work closely with hiring managers
- Support the RCA team in conducting eligibility determinations, scheduling walk-in enrollments, assisting in enrollments (if needed), entering data in program databases/systems, troubleshooting with RCA debit card issues
- Maintain accurate and complete records of contact, when needed Dallas Office
- Approve purchase requests
- Monitor Copier/Printer issues and supplies
- Direct calls to Dallas contacts when applicable
- Assist Dallas staff with WR program information distribution/presentation
Projects and General
- Assist in logistics and operations of annual WR events and projects including but not limited to: benefits, conferences, retreats, and in-office events as assigned by supervisor
- Assist other Operations Team members with projects, as requested
- Participate in team and staff meetings
- Attend training as required by supervisor
- Other tasks as assigned by supervisor
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Minimum High School Diploma, or equivalent and 2 years of administrative experience
- Proficiency in Microsoft Office programs, Adobe, and other basic computer functions
- Able to manage multiple priorities
- Able to work in a fast paced, challenging, and multi-cultural environment
- Able to work well with others in a professional, friendly, and flexible manner
- Able to problem solve and improve office functions independently
- Strong verbal and written skills
- Proficient in Microsoft Office, Adobe and other basic computer functions
PREFERRED QUALIFICATIONS:
- Two years’ experience in administrative type role
- Cross-cultural experience
- Fluent in Spanish preferred
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
