Office Administrator - Chester - Urban Planters

Urban Planters has been bringing homes and workplaces to life with plants since 1965.

We deliver our products and services using our national network of branches, spanning the length and breadth of the UK. This means we can offer the personalised service of a local business but with the standards and resources of a national organisation.

Quality, safety, sustainability and professionalism underpin all that we do. To this end, we are ISO 9001, 14001 and 45001 certified.

In our commitment to environmental stewardship, we are actively reducing our carbon footprint by planting trees and supporting cutting-edge climate crisis projects. By funding a dedicated climate action workforce, we offset their carbon emissions both professionally and personally, contributing to a greener, more sustainable future.

Job description

Position: Office Administrator

Location: Chester

Contract: Full Time, Permanent

Hours: 37.5 hours per week, Monday to Friday

Salary: Basic salary from £22,500k per annum

Reporting To: Team Leader

Duties of an Office Administrator at Urban Planters Chester

Answering the Phones 

• Answering clients request & complaints and on first response and then forwarding on to correct line managers to action
• First Response to emails, maintenance complaints and passing onto Maintenance Manager.
• Taking messages and emailing to work colleagues.
• Forwarding internal calls, if required.
• General Office Duties – opening Mail and forwarding to correct department.
• Filling and speaking to any visitors, if required.

Installs

• Processing documentation including new sales, re-signs & contract terminations & emailing details to other departments and inputting on to Trello.
• Produce install sheets for Installation manager to order from and save on to teams as required.
• Plant passports information to be collated on to spreadsheets and made traceable for Plant passporting.
• Prepare invoice spreadsheet to send to accounts payable on weekly basis.

Maintenance

Help the maintenance Manager to collect information, book in techs and produce a booking in sheet for the techs to be sent out weekly, alter when required and update rota to reflect this .

• Upload work mobile system dockets
• Search database when required to update clients
• Updating route sheets as required
• Create maintenance schedules (Updating when required)
• Adhoc Extra maintenance admin
• Christmas booking in and Christmas admin when required

Requirements

To be considered for the Office Administrator position you will ideally have the following;

Skills Required 

•  Competent user of Microsoft Office systems 
• Good interpersonal & communication skills 
• Strong attention to detail & accuracy skills 
• Ability to work effectively as part of a team 
• Able to accurately follow instructions 
• Ability to deliver tasks & work to deadlines

Benefits

This Opportunity is for someone looking to join a busy, fast paced business where you will be working with a friendly and welcoming team. This is an excellent opportunity to join a leading company in the Interior and Exterior planting sector where progression and development are encouraged.

What we offer in return:

• A Competitive Salary,
• Job Stability & Security,
• Progression Opportunities,
• Employee Assistance Program,
• Refer A Friend Bonus Scheme,
• Company Events,
• & Many More...