Duties & Responsibilities
- Will be the Subject Matter Expert (SME) supporting our customers running their platforms on OCI.
- Will be handling 3rd level support, Change Requests, and small projects for our OCI customers.
- Will be the OCI technical lead on the 3rd-level support team.
- Working hours will be Irish/UK business hours.
- Support multiple clients across multiple technologies.
- Mentoring of junior team members.
- Consult with customers across a cross-team environment.
- Documentation and development of designs, processes, and procedures.
- Work within a structured ITIL / ISO20000 IT Service Management environment.
- Works directly with clients to gather requirements, design solutions, build proof of concepts, and implement solutions.
- Excellent presentation and reporting skills arising from customer-facing and on-site experience.
- Very strong verbal, presentation, and interpersonal skills are required.
- Escalation point for major incidents/investigations.
Experience Required
- 5+ years working in IT, with proven experience in a support role.
- 3+ years’ experience working directly on OCI.
- Strong, first-hand experience in designing, building, and supporting cloud solutions.
- Interpreting, understanding, and solving complex technical problems/incidents.
- Ability to influence internal teams and customers.
- Consultancy/project delivery experience with client-facing background.
- Strong experience across multi-server, stand-alone, and clustered solutions.
- Excellent troubleshooting skills are required.
Technical Skills
- Experience of working with OCI networking & FastConnect.
- Experience of debugging network routing and network security group issues within OCI.
- Experience of user management and IAM policies with OCI.
- Proven experience working with containerization. E.g. managing clutter deployment, sizing updates, maintenance, patching etc. Containerization technologies required: Docker; Podman; OCI Container Engine for Kubernetes (OKE).
- Linux - Administrative skills such as creating user accounts and mounting block volumes, a candidate with basic Linux command line skills will still be considered.
Desirable skills
- Experience with Exadata Cloud @ Customer (ExaCC) and Exadata Cloud Service (ExaCS).
- DevOps - Terraform - Able to fully implement cloud infrastructure builds using Terraform. This includes all network components and IaaS PaaS components.
- Able to configure Linux environments using Ansible, a candidate without this skill will still be considered but this would be advantageous.
- Database - Experience with Oracle databases is advantageous. Basic experience such as tns connections to Oracle database, how to work with database links.
- Experience working with autonomous databases would be advantageous.
- Experience working with Oracle Integration cloud, particularly provisioning and working with connectivity agents. The ability to create and work with integrations is not a requirement.
Required Qualifications/Certifications:
- Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23).
Desirable Qualifications/Certifications:
- Any Professional OCI certification would be highly desirable, e.g. Oracle Cloud Infrastructure 2024 Certified Architect Professional Certification
- Hashicorp Terraform Associate
- Linux Certification
- ITIL 4 Foundation
Why Version 1?
Share in our Success through our Quarterly performance related Profit Share & an opportunity to join our new V1 Equity success Scheme.
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review.
Financial benefits including; Pension, Private Healthcare Cover, Life Assurance, Financial advice
Ways of working now with remote & hybrid working options but there is always as a good excuse to get together too.
Moments that matter & our enhanced maternity & paternity leave policies for life’s journey
A large training budget for accreditations and educational assistance for courses relevant to your role. Ways
Wellbeing activities: an innovative Well Tech Scheme, MyGym Discounts, Octopus Car Lease (electric UK only), Yoga, sponsored marathon, and local team sports
Version 1 Annual Excellence Awards & our ‘ Call-Out’ platform where performance is called out and recognised
Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
PLUS, many more exciting benefits… drop us a note to find out more.
Additional Information:
This is an opportunity to join one of the fastest-growing ERP Consultancies in Ireland & the UK.
This is a full-time permanent role with some occasional client site travel.
Permanent applications ideally. Must have work permit due to timeframes.
We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at:
https://www.version1.com/careers/culture/
Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
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