WinnCompanies is looking for a Occupancy Specialist I to join our team at Shadow Way, a 144-unit affordable housing community located in Oceanside, CA.
We're looking for a candidate whose remarkable customer service skills set them apart from their peers and who thrives by making genuine connections. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.
Please note that the pay range for this position is $18.60 to $23.80 per hour, depending on experience. Additionally, the selected candidate will adhere to the following schedule: Monday through Friday, from 8:00AM to 5:00PM.
Responsibilities
- Process initial, interim and annual recertifications. This includes: Notifying residents of their impending recertifications using notices supplied by Property Management Software.
- Conducting the recertification interviews with residents; Reviewing each recertification to ensure that all checklist items are complete; Sending recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores).
- Completing the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority; this includes ensuring that the resident signs the recertification (HUD sites only).
- Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency. This includes having the resident sign all applicable paperwork.
- Assisting the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
- Ensure all information is accurate and entered in the Property Management Software; Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
- Assist the Property Management staff with all facets of the move-in process; Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
- Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
- Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
- Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
- Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management; including but not limited to completion of guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
- Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
- Assist Property Management with PBA, Project Based Section 8 or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).
- Perform special assignments as needed.
Requirements
- High school diploma or GED equivalent.
- 1-3 years of relevant work experience.
- Proficiency in Microsoft Office applications.
- Solid organizational and administrative skills.
- Excellent customer service skills.
- Outstanding verbal and written communication skills.
- Superb attention to detail.
- Ability to consistently meet required deadlines and follow schedules.
- Ability to plan and schedule 4 months of work activity.
Preferred Qualifications
- Associate's degree.
- Experience in property management, affordable/tax credit programs, hospitality, or customer service.
- Experience with Yardi or RealPage property management software.
- SHCM certification.
- Certified Occupancy Specialist (COS) certification.
- Certified Professional of Occupancy (CPO) certification.
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Our Benefits:
Permanent full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection
here.
The position requires a background check which includes criminal, employment verification, reference checks, credit history and drug testing due to the following job responsibilities: administration of rental applications and other resident paperwork, acceptance of rental payments, unit inspections, and processing of financial and banking data. Due to the access to personally identifiable information contained in resident applications and files, financial systems, unit keys, as well as interaction with resident population, employment applicants shall be subject to a criminal background check. Qualified applicants with arrest or conviction records are encouraged to apply and will be considered for employment in accordance with the LA County Fair Chance Ordinance and the California Fair Chance Act.
