O2C Delivery Lead

Reporting into the Financial/Working Capital Controller, this is a key operational role setting Taylor & Francis (T&F)’s credit control policy, managing an internal credit control team responsible for key accounts and overseeing cash application activity.  The ideal candidate will have a strong background in credit management and some exposure to cash application as well as the broader O2C life cycle.

Credit Control Leadership:

• Lead and improve the T&F Credit Policy, setting procedures to minimize risk and optimize cash flow.
• Develop strategies to enhance collection performance for strategic customer accounts using best practices.
• Oversee credit limit changes and ensure adherence to the Credit Policy.
• Prepare and present reports, metrics, and recommendations to senior stakeholders for visibility into collections performance.
• Provide consolidated reporting to Finance and business stakeholders for informed decision-making.
• Collaborate with the Informa O2C Global Process Owner and T&F Finance Change Manager to adopt best practices in collections.

Key Account Credit Control Delivery:

• Manage a team overseeing accounts receivable and collections for strategic key accounts to ensure timely payments and reduce delinquency.
• Conduct regular credit reviews and assessments for accurate credit profiles.
• Collaborate with internal stakeholders to address credit-related issues and optimize processes.
• Maintain strong relationships with key accounts, acting as a trusted advisor for their credit needs.
• Hold regular meetings with key accounts to discuss credit performance and improvements and address key account inquiries and concerns promptly and professionally.

Cash Application Oversight:

• Monitor unapplied cash and ensure accurate account reconciliations for key accounts.
• Manage a Cash Application Specialist responsible for bank reconciliations in the month-end process.
• Oversee bad debt write-offs and resolve escalated cash application queries and unidentified cash issues.

Controls and Compliance:

• Work with Finance to ensure effective month-end close with clear ledger quality, provisions, and cash flow/collections forecasts.
• Collaborate with Internal Control to apply and improve collections and cash application-related RACMs.
• Support internal or external audit requests.

Skills, Abilities, and Experience

• Shaping credit control strategy with process improvements.
• Building effective relationships with stakeholders.
• Credit management, including analysis, risk assessment, and collections.
• Understanding Cash Application processes and finance team integration.
• Strong analytical and data-driven decision-making skills.
• Excellent communication with internal and external stakeholders.
• Managing multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and financial software.

Preferred Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• Chartered Institute of Credit Management certification.
• Knowledge of regulatory requirements and compliance standards.

Closing Date: Applications close 11th of July 2024

Location: – The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance to ensure that as a balanced worker they can make it to our office locations to collaborate as required.

Taylor & Francis Group an Informa Business 

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]  

Being Yourself at Taylor & Francis 

 If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. 

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor. 

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. 

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/