We are looking for a Norwegian- and English-speaking Customer Advisor to join our UK & Nordics team, to make sure that our customers get exceptional help and sound advice when they get in touch with Famly.
And who are we?
We’re on a mission to close the collaboration gap in early childhood. So we’re building the world’s most collaborative Early Childhood Platform - a software platform for the grown-ups in a young child’s life to connect, share their workload, and learn about early childhood. Basically, Famly makes life easier for educators and families so that they can get back to what matters.
As a Customer Advisor, you will be responsible for providing expert guidance to nursery managers and staff, identifying upsell opportunities, and maintaining long-term customer loyalty. You will play a key role in ensuring customer satisfaction and revenue growth.
You’ll be working closely with 10 other teammates who support our markets in Denmark, Norway, and the UK. Together, you’ll make sure that all customers have a first-class experience when contacting Famly. You’ll also be working closely with our Onboarding Specialists, who help our customers get started using Famly, as well as our Key Account Managers, who handle the accounts of the larger organisations using Famly.
What you'll be doing:
Answer inquiries from our customers in Norway and the UK via chat, email and over the phone
Troubleshoot technical issues and report bugs experienced by our customers
Share feature requests and customer feedback with our product team, to improve our app and enhance the customer experience
Offer expert guidance to help customers optimise their usage of Famly
Identify and pursue upsell opportunities
Identify and pursue referral opportunities
Reach out to at-risk customers and offer training to ensure satisfaction and retention
