Patrique Mercier Recruitment is thrilled to present an exciting entry-level position for a Nordic Speaking Customer Support representative for a leading online music and podcast platform.

This remote position allows you to work from the beautiful surroundings of Greece while being at the forefront of the audio entertainment industry!

In this role, you will assist customers who speak Nordic languages with their inquiries related to music streaming, podcast subscriptions, and platform navigation. Your expertise and enthusiasm will help create exceptional experiences for users who are exploring and enjoying their favorite audio content.

Join a vibrant and innovative team that values creativity and customer satisfaction. This is your chance to make an impact in the world of online entertainment while enjoying the flexibility of remote work in a picturesque setting.

Responsibilities

• Provide outstanding customer support in Nordic languages for music and podcast inquiries
• Troubleshoot technical issues and guide users through the platform
• Educate customers about features, subscription plans, and content offerings
• Document and track customer interactions accurately in the support system
• Collaborate with internal teams to enhance user experience
• Stay informed about industry trends and content updates

Requirements

• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish, or Icelandic) and English, both written and spoken
• Willingness to relocate to Greece - remote work only within Greece
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to work independently in a remote environment
• Familiarity with music streaming or podcast platforms is a plus
• Passion for music and audio content
• Positive attitude with a customer-focused mindset

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 2 weeks )
• Free Greek Lessons, Engagement Activities