Who We Are:
Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The ideal candidate will investigate and troubleshoot the various equipment, applications and tools that support Bandwidth’s voice and messaging network infrastructure. This is a role that requires individuals to display diligence and quickly learning skill sets ranging from IP networking to VoIP knowledge in a complex troubleshooting environment.
*This role works 11pm - 10am Wednesday - Saturday out of our Raleigh HQ
What You'll Do:
- Perform identification classification, prioritization of incidents affecting the Bandwidth network
- Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution
- Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers
4. Take ownership of each incident and perform escalations where required
5. Troubleshoot VoIP calls at the SIP level
6. Follow processes and procedures provided by senior NOC personnel
7. Execute all job responsibilities during 3rd Shift (Night Shift)
What You Need:
- Education: Bachelors degree or relevant work experience
- Experience: 1-3 years working in a network operations environment
- Knowledge: Understanding of carrier-level VoIP-based technologies. Possess excellent technical problem-solving skills
and attention to detail
- Skills: Flexibility to work additional shifts where required. Strongly self-motivated, willing to overcome challenging
problems and identify new opportunities for process improvement. Ability to prioritize work while multi-tasking.
- Ability to work independently and take ownership of issues with limited supervision. Excellent written and oral
communication
Bonus Points:
- Experience: 2 or 4 year Technical degree or experience working in technical environment
- Technical troubleshooting experience
- Technical industry certifications is a plus
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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