What you'll Do
Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role.
The day-to-day
- Maintain Inmarsat Network Integrity and Service availability and Performance
- Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage
- In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible
- Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders
- Issue appropriate notifications
- Timely produce accurate reports
- Perform regular/routine checks on all systems and services to ensure their reliability
- Provide feedback on any operational issues to other controllers, NOC support engineers and manager
- Contribute on keeping up to date procedures / documentation and contact details
- Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours
- Provide support as necessary to LES’s in maintaining network carrier levels
- Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls
- For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status
- Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management
- Identify areas for automation to reduce manual efforts where possible
What you'll Need
- Experience in Operational environment
- Technical education in electronics and/or telecommunications
- Good knowledge of satellite communication networks, systems and propagation
- Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band)
- Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.)
- Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems.
- Knowledge of Service Now
- Skills in automation platforms, techniques and scripting
- Must be able to communicate at all organizational levels
- History of being a team player and team builder
- Critical ability in order to set the right priorities in a complex environment
- Strong troubleshooting and analytical skills
- Positive and energetic attitude
- Capability to work autonomously as well as a self-starter and self-motivated
- Honest, Respectful and Patient
- Ability to adapt and change in a dynamic working environment
What Will Help You On The Job
- Experience in VSAT and ground stations installation
- Past experience on shift working pattern
- Experience with Inmarsat systems/services
- Experience with mobile network and user terminals
- Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds)
- CCNA Cisco certified
You must be eligible to work in this location advertised.
EEO statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
